Technical support specialist - united states, virginia
adecco is hiring immediately for technical support specialists with a local client in herndon, va. technical support specialists perform essential duties with pay starting at $30.00/hour, plus available overtime. in this role, you will provide technical support for hardware and software applications to skybitz petroleum logistics customers via the support portal, email, and phone. you will be responsible for answering hardware and application questions related to software navigation, product configuration and reporting.
responsibilities/duties
provide technical support and troubleshoot regarding connectivity and wireless signal issues, sensor, in truck technology issues, and product installation assistance
manage the hardware rma process for all customers
collaborate extensively with peers, members of the customer experience team and engineering team
interact with customers and team members with professionalism and maturity
manage queue daily by prioritizing tickets, updating status, and documenting all action taken
perform special projects and other duties as assigned
required skills/experience
high school diploma required – associate degree preferred
2+ years’ experience in a customer support role
experience in wireless, chemical, diesel, propane or gasoline industries preferred
proficient in various computer software applications (excel, word, outlook, access, sfdc & great plains)
demonstrated ability to research and resolve problems using a variety of resources and tools
strong verbal and written communication skills
must have good organization and documentation skills
ability to communicate effectively with internal and external customers
what's in this for you?
weekly pay starting at $30.00/hr.
competitive benefits with options such as medical, dental, vision, and 401(k)
thousands of free upskilling courses through adecco’s aspire academy
great temp-to-hire opportunity!
shift:
monday-friday, 8:00am-5:00pm
click on apply now for immediate consideration for these technical support specialist positions in herndon, va. we look forward to hearing from you
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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United States, Virginia ,Herndon
2022-10-05
2022-11-03
2148350
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