Customer engagement manager - united states, virginia

adecco is hiring immediately for a customer engagement manager with a local client in herndon, va. the customer engagement manager is a key member of the customer experience team with pay starting at $50.00/hour. this is an individual contributor position requiring strong customer facing skills to manage all implementation activities, communications to project stakeholders, and to provide value added training and consulting services while managing customer engagements.

the ideal candidate will be a product and solutions expert who can manage the onboarding, training, and special projects for small to large scale skybitz petroleum logistics customers.

required skills/experience

associates degree required or equivalent job experience

2+ years in application software implementation and/or management consulting applying technology

2+ years of project management experience with expertise working cross functionally with tech and non-tech teams

2+ years of functional and/or technical experience in a software-as-a-service technology environment

2+ years’ experience in a customer support role

experience in telecommunications, information technology, software and understanding of the iot/m2m industry

experience in the oil and gas industry

full software implementation life cycle experience that includes commercial-off-the-shelf products

proficient in microsoft office suite

excellent analytical and problem-solving skills and the ability to rapidly identify issues, communicate effectively, and work to resolution

strong communicator with excellent verbal, written, and presentation skills and ability to deliver stand-up presentations to internal and external audiences

ability to understand complex solutions and concisely articulate the value propositions in such a way that is easily understood by target audiences

ability to build solid relationships with individuals at all levels

ability to manage multiple projects simultaneously while managing customer expectations in complex situations

ability to self-manage and evaluate/execute priorities accordingly

must be motivated and results-oriented team player

ability to travel to customer sites as required

responsibilities/duties

lead successful software and hardware deployments, meeting service, cost/budget, and timeline requirements

build well-structured project plans aligned with the contracted scope of work by establishing an understanding of project timelines, milestones, key deliverables, and delivery expectations

own and deliver all onboarding components, virtually and in person, including data gathering, hardware shipments and scheduling, installation process & scheduling, coordination with 3rd party vendors, system setup, technical training on hardware & software, and field inventory management and support/troubleshooting

serve as primary point of contact for customer, company, and 3rd party project stakeholders throughout engagement

keep customer and internal teams informed on deployment progress [i.e., project milestones, installation metrics, and action items] via creation and distribution recurring of status reports

schedule & lead recurring deployment status meetings with customer & internal stakeholders

perform project risk assessment and identify mitigation strategies throughout engagement

facilitate working sessions and meetings required to drive customer requirements, communicate status and/or support risk mitigation strategies

work with customers and partners to develop solutions using skybitz offerings to accomplish their iot objectives

provide motivating, creative, and interactive trainings to enhance customer experience and drive customer retention

provide product feedback [i.e., customer requirements, product shortcomings, enhancements, etc.] to skybitz product line management and/or engineering teams

may act as sales engineer for skybitz sales team as needed

acquire detailed knowledge of all skybitz products and services to deliver customer implementations successfully, acting as the trusted advisor

what's in this for you?

weekly pay starting at $50.00/hr.

competitive benefits with options such as medical, dental, vision, and 401(k)

thousands of free upskilling courses through adecco’s aspire academy

great temp-to-hire opportunity!

shift:

monday-friday, 8:00am-5:00pm

click on apply now for immediate consideration for this customer engagement manager position in herndon, va. we look forward to hearing from you!

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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