Call center representative - united states, kansas city (kansas)

how would you like to earn $17.00 per hour as a customer service advocate!?  if so, you’re in luck because adecco is currently hiring for customer service advocate jobs located in overland park, ks!

customer service advocates are responsible for providing compassionate customer service and issue resolution to our members, provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers. for instant consideration of this customer service advocate job, apply now!

 

responsibilities for this customer service advocate job include:

serve as a single point of contact for the customer and form a strong relationship to support them

own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member

research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience

respond to and own consumer inquiries and issues

conduct proactive research on assigned member accounts to identify service issues

identify gaps in processes and work closely with other departments for process improvement

provide education and status on previously submitted pre-authorizations or pre-determination requests

meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance

 

qualifications for warehouse customer service advocate include:

high school diploma / ged (or higher) or equivalent work experience

minimum of 3+ years of combined education, work and/or volunteer experience

you’ll need to be efficient, productive, and thorough dealing with our members over the phone.

strong computer and software navigation skills are critical.

you should also be strongly patient-focused and adaptable to changes

we have multiple shifts available and can help you choose the best shift to fit your schedule!

 

for instant consideration for this customer service advocate job in overland park, ks, click on apply now!

 

equal opportunity employer/veterans/disabled. to read our candidate privacy information statement, which explains how we will use your information, please visit:  http://www..com/candidate-privacy/  the company will consider qualified applicants with arrest and conviction records.  

 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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