On-site admin and back-office support staff - السعودية, الدمام

On-site admin and back-office support staff responsibilitiesour support staff are always available to help our customers over different topics. following describes in general how we support our customers.vehicle live data: responsibilities• respond to inquiries about vehicle whereabouts, speed, status, engine status and other • respond to inquiries about vehicle gps device status• responding about violation done by vehiclesreports responsibilities• receive report requests from customer project point of contact• receive inquiries related to report enhancement and providing feedback from development teams• providing upon request historical movement report (limited to history duration agreed in contract)• generating reports on speeding events• generating reports on vehicle idling report• generating reports on vehicle visit report to defined geographical areas• generating reports on prohibited area visit report• generating reports on km driven report• generating reports on excessive parking report• generating report on trips done by vehicles• generating reports on device manipulation• generate reports by single, group or all vehicles• creating automated reports as per the requirement• and more as per project needssupport and coordination responsibilities• receive support requests from our customer• coordinating between customer point of contact and support staff• responding to new install requests and updating on portal• responding to reinstall requests and updating on portal• checking devices status when needed• updating device configuration• coordinating visit schedules to maintenance requests• coordinating visit for training• updating customer on pending support requests• follow-up on maintenance and support requests• documentation of support requests• and more as per project needsadministration tasks• user creation on software• updating user password• updating user access• updating user role• updating assigned assets to user• updating vehicle data• updating driver data• managing vehicle groups• managing organizational structure• creating alarms• knowledge in reports• response to issues related to software• responding to technical requirements• responding to new features requests• updating on change requests items• and more as per project needs
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expats
السعودية, الدمام
2022-09-28
2022-10-28
2157912
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