Service desk technician - united states, albany (georgia)
looking for your next adventure? adecco staffing is looking for a service desk technician in suwanee, ga
$25 hr.
length: 6 months w/ possible extension
responsibilities:
be available on in the agent call queue to the service desk number as needed.
• support site manufacturing operational needs
• create and work service desk tickets in scsm (service desk tool) through final resolution.
• review service desk email account and manage walk-up requests as well as phone work.
•troubleshooting
• manage entire lifecycle of pc equipment (laptops & desktops)
requirements
• college degree preferred. equivalent experience, education and/or certifications may be considered in lieu of bachelors.
• must demonstrate excellent customer service skills.
• minimum of 2-years’ experience working at a technical support help desk.
• familiarity with troubleshooting networking equipment and tcp/ip.
• able to log, update, and record detailed tracking records.
• ability to work closely with others in a team environment.
• ability to communicate well with all levels of the organization.
• minimal physical requirements necessary but must be able to visit customer desks in an office and plant environment with proper safety precautions and using provided ppe. must be able to lift ~ 40lbs on occasion.
• must work well within a team environment.
• thorough knowledge of win 7 win 10 and imaging processes.
• familiar with set up and deployment of apple macbooks
• partner with plant operations to resolve large scale issues with corporate it.
adecco benefits
if you meet these qualifications, are and are interested in knowing more about this position, click apply now!
equal opportunity employer/veterans/disabled
the company will consider qualified applicants with arrest and conviction records
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