Customer service advocate - united states, st. charles (maryland)

customer service advocate
responsibilities:
* customer service advocate must demonstrate proficiency and consistently “meet” or “exceed” performance expectations in all of the requirements for the sr. customer service advisor. a primary function for customer service advocate is to demonstrate the ability to perform at multiple service functions at a higher level with the higher degree of proficiency, as well as the ability to demonstrate a higher level of competence at their cross functional ability. incumbent should perform in another area of service expertise to include claims processing of adjustments, claims adjudication; complex claims adjustments, processing of emails and written correspondence. additionally, the incumbent must be a product specific subject matter expert and should demonstrate proficiency in training, coaching and function as a subject matter expert and as a motivational resource for the customer service advisor and sr. customer service advisor associates. the scope of this position is focused on more strategic and long term approaches to improving the overall performance and the development of both the associate staff and department

* achieves the highest level or better in customer satisfaction measures, divisional and corporate performance metrics established by mtm, its, ncqa, accounting audits, performance guarantees, performance contracts and service level agreements. all service personnel may be required to dedicate up to 100% on of their productive time on phone coverage as deemed necessary by the department

requirements:

*required: high school diploma or equivalent. 

*1-2 years of inbound/customer service call center experience is a must.

*experience in health insurance service is a plus.

*preferred: 2-4 years of college in business or other related field.

*bilingual in spanish, etc. is a bonus*

*proof of covid vaccination is required upon offer of the position.

top 5 required skills –
high volume call center experience, customer service experience, strong verbal and written communication, strong computer/system navigation skills, ability to type at least 45 wpm

what's in it for you:

pay rate: $16.75/hr.

schedule: monday-friday 8am-5pm et, 40 hours per week

holidays off- thanksigivng/day after thanksgiving, christmas

remote role- personal quipment is required-- windows 7 or greater os laptop.  extra monitor is a plus!

required commute for 2 days during second week of training only- fully remote otherwise.

get paid weekly with adecco.  eligible for adecco associate benefits plan after 40 hours on assignment.

apply now!

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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