Customer service advoicate - onsite - plantation, fl - united states, jacksonville (florida)

adecco is currently assisting a local client in recruiting for a customer service advocate, in plantation, fl role is a temp to hire opportunity, with starting pay rates of $17/hr, plus overtime!  for instant consideration for this customer service advocate in plantation, fl  apply now!

we have multiple shifts available and can help you choose the best shift to fit your schedule! must be able to work on site in plantation, fl. this position is full-time (40 hours/week).

we are looking for an inbound customer service specialist / member experience advisor that will be the liaison between our company and its current and potential customers. the successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries, keeping customer satisfaction at the core of every decision and behavior.

job components and primary responsibilities:

  • provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers
  • serve as a single point of contact for the customer and form a strong relationship to support them
  • own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
  • research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
  • respond to and own consumer inquiries and issues
  • conduct proactive research on assigned member accounts to identify service issues
  • identify gaps in processes and work closely with other departments for process improvement
  • provide education and status on previously submitted pre-authorizations or pre-determination requests
  • meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
  • qualifications:

    this is high volume, customer service environment. you’ll need to be efficient, productive, and thorough dealing with our members over the phone. strong computer and software navigation skills are critical. you should also be strongly patient-focused and adaptable to changes.

    required qualifications:

  • high school diploma / ged (or higher) or equivalent work experience
  • minimum of 3+ years of combined education, work and/or volunteer experience
  • preferred qualifications:

  • health care/insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
  • social work, behavioral health, disease prevention, health promotion and behavior change (working with vulnerable populations)
  • sales or account management experience
  • customer service experience
  • the starting pay rate for the customer service advocate in 17.00/hr.  



    equal opportunity employer/veterans/disabled



    the company will consider qualified applicants with arrest and conviction records


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    United States, Jacksonville (Florida) ,Plantation
    2022-10-24
    2022-11-23
    2231271
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