Inbound call center agent - united states, jacksonville (florida)

adecco has immediate openings for full-time, long-term, temp-to-hire inbound customer service specialists in plantation, fl for a valued client that will be the liaison between the company and its current and potential customers. the successful candidate will be able to accept ownership for effectively solving customer issues, complaints, and inquiries; keeping customer satisfaction at the core of every decision and behavior.

these inbound customer service positions are working in the office in plantation, fl, paying $17.00/hr. for english speaking, and $17.50/hr. for spanish bilingual. all candidates must have flexible availability to work a full-time shift determined after the completion of training. 

see the responsibilities and requirements below, apply now for immediate consideration! 

responsibilities

manage large amounts of inbound and outbound calls in a timely manner

follow communication “scripts” when handling different topics

identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

seize opportunities to upsell products when they arise

build sustainable relationships and engage customers by taking the extra mile

keep records of all conversations in our call center database in a comprehensible way

frequently attend educational seminars to improve knowledge and performance level

meet personal/team qualitative and quantitative targets

requirements and skills

previous experience in a customer support role

track record of over-achieving quota

strong phone and verbal communication skills along with active listening

familiarity with crm systems and practices

customer focus and adaptability to different personality types

ability to multi-task, set priorities and manage time effectively

high school degree

what's in it for you? 

pay starting at $17.00/hr.

weekly pay - direct deposit 

comprehensive benefits after 1 week - medical, dental, vision, options available

generous bonus incentives offered for referrals

click on 'apply now' to be considered for this inbound customer service role in plantation, fl, or view www..com for other local job opportunities. 

equal opportunity employer/veterans/disabled



the company will consider qualified applicants with arrest and conviction records

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