Call center plantation 11 15 start date - united states, jacksonville (florida)

adecco is assisting a client recruiting for call center representative openings in plantation, fl. these are temp to perm opportunity. as a call center representative, you will be providing compassionate customer service and issue resolution to our members, provide concierge and white-glove level service, removing burdens and providing end-to-end resolution for customers. for instant consideration of these call center representative jobs, apply now!

responsibilities for these call center representative jobs include:

  • serve as a single point of contact for the customer and form a strong relationship to support them
  • own problem through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member
  • research complex issues across multiple databases and work with support resources to own the resolution of all customer issues and anticipate their future healthcare needs or potential opportunities to improve the experience
  • conduct proactive research on assigned member accounts to identify service issues
  • identify gaps in processes and work closely with other departments for process improvement
  • provide education and status on previously submitted pre-authorizations or pre-determination requests
  • meet the performance goals established for the position in the areas of efficiency, call quality, customer satisfaction, first call resolution and attendance
  • qualifications for these call center representative jobs include:

  • high school diploma / ged (or higher) or equivalent work experience
  • minimum of 3+ years of combined education, work and/or volunteer experience
  • you’ll need to be efficient, productive, and thorough dealing with our members over the phone.
  • strong computer and software navigation skills are critical.
  • you should also be strongly patient-focused and adaptable to change
  • available to work a flexible schedule to include possible nights and weekends as our client is open 24 hours a day, 365 days per year.
  • able to work onsite at our client site in plantation, florida, this is not a remote job.
  • pay $17.00 for english only speakers and $17.50 for english/spanish speakers.

    client has multiple shifts available and can help you choose the best shift to fit your schedule!

    for instant consideration for this customer service advocate job in plantation, fl, click on apply now!

    equal opportunity employer/veterans/disabled. to read our candidate privacy information statement, which explains how we will use your information, please visit: http://www..com/candidate-privacy/ the company will consider qualified applicants with arrest and conviction records.



    equal opportunity employer/veterans/disabled



    the company will consider qualified applicants with arrest and conviction records


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    United States, Jacksonville (Florida) ,Plantation
    2022-10-25
    2022-11-24
    2234044
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