Customer service advisor - united kingdom, stoke-on-trent, staffordshire

fed up with feeling undervalued and being treated as just a number?

we are recruiting on behalf of a leading training provider who truly understands the importance of valuing their employees and what better way to show this than by currently paying everyone additional money to support with the increase in energy prices as well as already budgeting for a pay rise for next year.

they have a fantastic team of passionate and extremely capable individuals, who work hard but also know how to have fun within their work.

as a result of continued growth, they are looking to recruit a customer service advisor:

this role offers:

flexible working shift pattern to suit your needs (start times of 07:30am / 08:00am / 08:30am etc )

5 working hours a week with no weekend working

earn additional money for providing excellent customer service!

three very friendly office dogs!!

as a customer service advisor, you will be working as part of a small team and will be responsible for ensuring that all customers who contact, have a full understanding of what each training course provides to ensure their requirements are being met.

you will also be responsible for responding to website enquiries, taking payments from customers as well as completing general account and administration duties.

please note that this is not a call centre environment. you will not be taking hundreds of calls a day. instead, you will be having in-depth conversations with potential customers as well as managing current accounts.

role details:

salary- gbp23,000 + quarter / annual bonuses

working hours- monday to friday (37.5 hours a week)

holidays- 20 days + bank holidays (28 in total) + increasing holidays for continued year's service

annual bonus based on company hitting targets

company pension

onsite car parking

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