Homeless services officer - united kingdom, wolverhampton, west midlands

homeless services officer opportunities

wolverhampton

£31,437 - £34,030 pa

full-time, part-time permanent

closes: 10 nov 2022

we manage and look after more than 21,000 homes on behalf of the city of wolverhampton council. we love our city, and we want to make wolverhampton an even better place to live.

with more than 650 employees and a growing portfolio of properties and services, we’re searching for the very best.

we have recently become daha (domestic abuse housing alliance) accredited which demonstrates our commitment to supporting those at risk and survivors of domestic abuse.

we are looking for homeless services officers to join the very busy homeless services team.

if you're customer-focused and solution-orientated, why not come and join our team? you'll need to be passionate about people and dedicated to creating positive change through living our values and putting our customers at the heart of everything you do.

this role will involve working more closely with other agencies, such as mash24, with opportunities for co-location with other agencies across the city.

if you’re looking for a role where you’d be helping a range of people in difficult situations, then you’re in the right place. you need to be resilient and be committed to problem solving with excellent negotiation skills within this role.

this role involves hybrid working, some office and some home working and site visits where appropriate. the working hours for this role are a mixture of 9-5 and 10-6, monday to friday, with a need to be flexible according to the needs of our customers.

we are looking for someone who is upbeat and enthusiastic, with a positive attitude and the drive to make change happen. you will be able to demonstrate a commitment to continuous improvement and how systems can support this process, partnership working and best practice.

you need to be committed to providing excellent customer service and respecting people with different life experiences and backgrounds whether they are people you work for or those you work with.

you will be interviewing customers who are homeless or threatened with homelessness, assessing their support and re-housing needs, in accordance with housing and homelessness legislation. this includes providing housing advice, seeking ways to prevent and resolve homelessness and reducing the overall impacts of homelessness on our customers.

this job will be challenging and no doubt difficult at times, but it will also be incredibly rewarding knowing that each day you can make a difference.

we are an equal opportunities employer and welcome applications from all sections of the local community.

as well as generous public sector holiday and pension schemes, you can expect:

no gender pay gap between our female and male employees
a welcoming environment where employees can be themselves. every colleague can join our equality forum where you can help shape our culture and inform decision making
free home energy checks
24/7 access to a range of learning and development tools and activities
discounts to some of the city’s finest restaurants and shopping outlets, public transport and local gyms
wellbeing support including paycare, to help cut the cost of check-ups and treatments, along with access to occupational health, counselling and physiotherapy services
financial support with saving and borrowing schemes
salary sacrifice schemes including cycle2work and tusker car4

closing date: 10 november 2022

interview date: 21 and 22 november 2022

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