Customer service representative - الكويت, الكويت

Job purpose:- the customer service representative is a key role in gulf bank%27s strategic aim to become the most customer focused bank in the region. as a brand ambassador for the bank you will be instrumental in providing best-in-class customer service and transaction support to customers. before applying for this role accountabilities:- banking transactions: process cash transactions after verifying signatures, dates, numerical amounts, account funds & id checks mail, telex & atmcards: receive returned cheques, new atm cards etc. sort, make required entries and advise parties accordingly communication: send, receive and file telex confirmations and ensure transfers are properly processed customers enquiries: respond to all customer enquiries and requirements in a proactive and professional manner customer service: deliver high quality customer service and exceed satisfaction goalswith every customer contact customer records: create, update and maintain relevant customer records ensuring that data is recorded appropriately corporate governance & compliance:work fully within: risk policies and procedures all compliance regulations education / qualifications _bachelor as degree / equivalent qualification_ knowledge: knowledge of consumer banking products & services (training provided) good understanding of customer needs experience: 0 _ 2 years experience in a customer facing role_ generic & specific skills: excellent communication skills bilingual in arabic and english computer literacy (ms office & beam) project management risk management


First Gulf Bank
Customer Service/Call Centre/BPO
الكويت, الكويت ,Kuwait
2022-10-15
2022-11-24
FULL_TIME
2246502
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