Customer services team administrator - united kingdom, swindon, wiltshire

new college swindon have an exciting opportunity for a customer services team administrator to join the team.

location: swindon, wiltshire

salary: £18,828 pa

job type: full time, permanent

about us:

new college swindon has gone through an exciting time of change since the merger with swindon college to become one college. we are proud to showcase our successful £20m investment in the new institute of technology. the iot is an inclusive centre for technical qualifications, higher apprenticeships and training for key technical roles. these exciting developments will extend the career opportunities for both our students and staff. it’s a really great time to be joining us!

customer services team administrator - the role:

we are looking for an enthusiastic and experienced administrator to join our customer services team at north star campus. you will undertake a comprehensive range of tasks covering administration, customer service, postal, advice and guidance to support student recruitment and enrolment at the college as well as helping to staff the main reception desk.

this role requires a flexible approach towards tasks and working hours to meet customer and business needs on a seasonal basis.

there is an expectation you work all core college events including open evenings and open day.

customer services team administrator - key responsibilities:

- provide administrative support for both the school liaison and adult admissions teams and duties associated with delivering front of house services

- support the adult admissions and school liaison team with student enrolments at busy times of the year

- operate the main college switchboard and act as the first point of contact for college customers

- process student enrolment and offers in ebs as directed by the school liaison coordinator

- assist with a range of customer service activities during college events

customer services team administrator - you:

- minimum level 2 in maths and english

- an up to date working knowledge of microsoft office

- minimum of level 2 qualification in customer service/receptionist service or extensive experience

- experience of working in a fast-moving front of house position and previous switchboard experience

- first class written and verbal communication skills

- experience in adapting interpersonal skills to meet customer expectations

customer services team administrator - benefits:

we know that your role requires you to put a lot of time and effort into it and because of this; we believe you should be rewarded. as a valued member of our team, in addition to a wide range of development opportunities, you will have access to a number of great benefits some of are listed below:

- sodexo retail discount scheme

- excellent pension scheme

- generous holiday allowance

- hire purchase cycle to work scheme

- free and confidential advice, information and counselling service

for a full list of our current opportunities go to our career page and click apply! if you know of friends or family who would be interested in coming to work for us please feel free to share with them and if you need more information please contact our hr team. we look forward to hearing from you!

new college swindon is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. references will be sought on shortlisted candidates before the interview and by agreement.

please note an enhanced dbs to the satisfaction of new college, will be required for this role.

on appointment, you will be placed at the salary point aligned to a number of factors, which include, but are not limited to, qualifications, previous relevant experience, current salary and market forces.

please note that this vacancy may close before the published closing date if sufficient applications are received. if you are interested in this vacancy, please do apply as soon as possible.

closing date: 10 november 2022

safeguarding statement:

new college swindon is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. we particularly welcome applications from under represented groups including ethnicity, gender, transgender, age, disability, sexual orientation or religion. references will be sought on shortlisted candidates before interview and by agreement.

to submit your cv for this exciting customer services team administrator opportunity, please click ‘apply’ now!

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