Customer service advisor - united kingdom, reading, berkshire

don’t miss this great opportunity to join the uk’s leading independent wholesaler to the speciality coffee & tea sector.

customer service advisor

reading, berkshire, rg30 1bd

full time, permanent role

£25,000 - £30,000 per annum, dependent on experience

free onsite parking and easily accessible by public transport

please note: applicants must be eligible to work in the uk

jaguar espresso has been in business for 25 years and we are a b2b trade wholesaler of all thing’s coffee – think espresso machines, grinders, spare parts, cleaning products and all the kit that you see in coffee shops. in fact, everything but the coffee itself. customer service is our number one priority alongside product choice and availability.

with a positive company culture and embedded employee values, we’re looking for an experienced customer services advisor to join our growing customer services team, ensuring we continuously deliver a first-class experience.

with first-hand experience in online customer services, you will join a team passionate about customers, ensuring our customers are always given the best possible service.

in this role you will:

handle customer service queries ranging from product identification assistance, to courier queries, delivery discrepancies/damages, warranty issues and customer back orders.
assist with the identification of spare parts for coffee making equipment utilising line drawings and supplier websites.
liaise with suppliers to obtain delivery dates for back ordered items.
liaise with couriers to resolve delivery issues.
follow the required processes, when dealing with all types of customer queries.
ensure customer queries are answered quickly and efficiently.
raise customer complaints, ensuring the customer is kept updated through to resolution.
work as part of the team, assisting colleagues as and when required.
identifying trends, where changes will improve the customer experience.
achieve set objectives and kpi’s.
identify improvements and be part of the implementation of new processes to make the customer experience first class.

about you:

passionate about delivering excellent customer service.

previous experience of working in a small but dynamic online customer services team.
possess a common sense, problem-solving approach.
be comfortable learning about technical products, reviewing line drawings and accurately identifying spare parts for coffee engineers.
ability to assimilate information from multiple systems.
excellent communicator – must be proficient with written communications.
customer orientated.
empathic to customers.
it literate and comfortable working with new technology.
a technical background or experience in a similar role is preferred.
proven track record of achieving objectives and kpis.
ability to forge strong working relationships with the team and other departments within the business.
calm and engaging and able to work under own initiative.
able to offer solutions, as and when required.

working hours: monday – friday 9am – 5:30pm.

jaguar espresso benefits package:

5 weeks annual holiday entitlement & bank holidays
opportunities for development and career progression.
positive company culture.
on-site parking and easily accessible via public transport.

how to apply for the customer service assistant role:

if you have the skills and experience required for this customer services position based in reading, click “apply” today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.

you must be eligible to work in the uk. no agencies please.

other suitable skills and experience includes: customer service assistant, customer service advisor, call handler, customer service jobs reading, telesales, online customer service executive, customer service representative, customer service coordinator, customer service administrator, sales advisor, customer service & sale executive.

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