System analyst - الكويت, الكويت

Job purpose to improve endpoint services, manage it service improvement projects, and owner endpoint applications job accountabilities:- business specific . analyze performance of endpoint management administrators activities, identify problem areas, and deliver solutions to enhance quality of service toprevent future problems. . establishing endpoint level security administration and implementation of a system to avoid any breach of security and hacking . assist in the development and implementation of it service continuous programs for assigned it group divisions. . align endpoint management activities with information technology group objectives to achieve strategic initiatives. . participate in project planning and delivery including implementation, and testing. . review and recommend improvement initiatives that impact it customer satisfaction and relationships. . take part in the development of it infrastructure and operation budget, slas, and projects. . perform a variety of tasks within the general scope of the job and others as assigned by the management . get involved in business initiatives with it for upcoming implementation and new solutions for end-users generic policies & procedures: implements approved departmental policies, processes, procedures and provides instructions to subordinates and monitors their adherence so thatwork is carried out in a controlled manner corporate governance: ensure compliance with all cbk, gb operational procedures, risk and aml policies key performance indicators . promptness in answering to queries relevance of information provided . consistency in maintaining adequate turnaround time on query / complaint resolution . effectiveness in maintaining inter departmental coordination . overall employee satisfaction levels (measured by internal surveys) . adherence to banks overall policy and it procedures bachelors degree / advanced diploma in it/ computer science knowledge it service management process and practice. it organization models. awareness of critical banking processes experience 2 - 3 years experience in a similar role, in a professional office environment


First Gulf Bank
IT
الكويت, الكويت ,Kuwait
2022-10-15
2022-11-24
FULL_TIME
2247856
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