Customer support advisor - united kingdom, hemel hempstead, hertfordshire
about the role
are you looking for a new customer service role offering remote working, full training, and the chance to complete an accredited qualification in customer service?
we are currently recruiting customer support advisors to join our national service centre - a thriving inbound call-centre operating remotely throughout the uk.
work from home / hybrid working options
gbp19,5000 per annum, with the opportunity to earn enhancements for evening, night, or weekend work.
37.5 hours per week, monday to sunday, shift rotation between 06.30 and 22.00
8 week shift rotation.
4-week full training and home-working kit provided.
27 days annual leave, plus bank holidays
blue light discount card eligibility
please note, that you will be expected to attend our hemel hempstead office on your first day.
supporting over 180,000 members, our customer service teams are trained to provide the very best experience. whether that's answering queries via live-chat or speaking to customers over the phone, we are committed to providing outstanding customer support, every time.
but this isn't just any customer service role - every call our customer support advisors answer, and every query we resolve, helps support healthcare professionals working in nhs trusts and hospitals across the country.
join us and you'll be part of a customer-focussed community, receiving first-class training, and exceptional career development opportunities, within a culture truly driven by care.
you'll enjoy unique benefits, such as a dedicated 30-minute well-being break each week (in addition to your scheduled breaks) and a generous annual leave allowance of 27 days, with the option to buy up to an extra 3 days annual leave each year! you'll also have access to a range of exclusive discounts and money saving offers with the blue light discount card and the opportunity to earn incentives via our very own employee engagement platform, our 'star of the month' initiative and our referral scheme.
so, if you are passionate about great customer service, have demonstrable experience of working to targets and want a career where you can make a difference, apply today!
about the candidate
you will be able to demonstrate:
excellent telephone manner
ability to remain calm under pressure
able to communicate clearly and concisely both verbally and in written format
ability to work supportively as part of a team
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