Itsm technical consultant ( bmc helix product) - الكويت, الكويت
الوصف الوظيفي a) accountabilities: provide guidance to the organization on installing, updating, enhancing and repairing the itsm system (bmc- helix ) gather and assess customer needs by working closely with end users and business units. analyze customers and business unit requirements and make recommendations. identify the needs and requirements of the organization, create solutions to address end users and business units requirements. define the performance standards and quality measurements for the technical set up. support the employees in learning the ways of handling the itil processes . optimized interaction, incident, problem, change management, configuration management, and service level management based on the itil framework. starting up project for itsm manager and general compliance with remedy -bmc software portfolio. design, installation, customization, and support of bmc-helix products and remedy –bmc service manager. create and assist in the creation of document templates including reusable contents that related to implementation projects. lead and manage implementation activities. help maintain development, testing and staging environment of various management solutions used mainly for prototyping production’s environments. المهارات b) qualifications: relevant 3-5 /- years of experience in itsm role ( helix tool is a must) scope of work at bmc itsm products (bmc -helix tool) implementation and support. location at kuwait (will be travelling outside kuwait also for bmc project implementation and support). hand on bmc helix modules/ reports. hand on administration/ implementation process. relevant it/ computer/ electronics education- certification . committed if not kuwait based/ ready to relocate / customer focus / communication skills . تفاصيل الوظيفة منطقة الوظيفة الكويت, الكويت قطاع الشركة خدمات تكنولوجيا المعلومات طبيعة عمل الشركة صاحب عمل (القطاع الخاص) الدور الوظيفي الصيانة والإصلاح والدعم الفني نوع التوظيف دوام كامل الراتب الشهري $3,000 - $4,000 عدد الوظائف الشاغرة 3
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