Field agent / technical customers service - united arab emirates, dubai

We are seeking a motivated and customer-oriented individual to join our team as a field agent/technical customer service representative. as a field agent, your primary responsibility will be to drive to customer locations, perform phone and other device checks (watch, ipad, laptops), and evaluate their value for purchasing.you will play a crucial role in ensuring a smooth end-to-end evaluation process that leads to customer satisfaction and delight.responsibilities:schedule the customer location visitsdrive to customer locations to perform device checks (hardware + software) and evaluation through our software.perform data back-up or data-wipes as per customer requirementscommunicate and negotiate our best offer to the customersreporting to the headoffice with all the collections for the dayensure timely and effective resolution of customer issues and inquiriesmaintain accurate records of customer interactions and customer visitsfollow company policies and procedures while maintaining a high level of professionalism and customer service.skillsrequired work experience, skills, or education:high school diploma or equivalent.previous experience in a technical customer service role, preferably from mobile and consumer electronics industrystrong technical aptitude and familiarity with mobile phones, laptops and ipads including ios platforms.excellent problem-solving and troubleshooting skills.outstanding verbal and written communication skills.ability to work independently and manage time effectively.valid driver's license and a clean driving record.ability to lift and carry equipment up to a certain weight (if applicable).flexibility to work during evenings, weekends, or on-call shifts as required.language: english, arabic (prefered)


J P D ROCKET TRADING L.L.C
Customer Service Professionals
United Arab Emirates, Dubai
2023-06-04
2023-07-04
FULL_TIME
2266473
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