Call center head for real estate company - united arab emirates, dubai

???? we're hiring! ???????????? calling all experienced call center managers! are you ready to take on a new challenge and join our dynamic real estate team? we are actively seeking a talented individual to fill the position of call center manager at our thriving company. ???????? job title: call center manager???? company: provident real estate???? location: [dubai/uae]???? salary: competitive, based on experience???? key responsibilities:lead and manage a team of dedicated call center agents, providing guidance, support, and motivation.oversee daily operations and ensure that all team members are delivering exceptional customer service and meeting performance targets.develop and implement strategies to enhance the efficiency and effectiveness of the call center operations.monitor call center metrics and analyze data to identify areas for improvement and optimize performance.collaborate with other departments to ensure seamless communication and alignment of goals.provide ongoing training and coaching to the team, ensuring their professional growth and development.maintain a positive work environment and foster a culture of teamwork and collaboration.???? requirements:previous experience as a call center manager or in a similar managerial role.proven track record of successfully managing call center operations and achieving targets.excellent leadership skills with the ability to inspire and motivate a team.strong problem-solving and decision-making abilities.exceptional communication and interpersonal skills.proficiency in call center software and customer relationship management (crm) systems.knowledge of the real estate industry is a plus.???? how to apply:]???? join our passionate team and contribute to our continued success in the real estate industry!skillsproven ability to drive performance and meet/exceed key performance indicators (kpis) in a call center environment.experience in implementing and optimizing call center technology and systems.familiarity with call center metrics and the ability to use data to drive insights and make informed decisions.strong organizational and time management skills to effectively prioritize tasks and meet deadlines.ability to adapt to changing priorities and work well under pressure.excellent problem-solving skills and the ability to handle customer escalations effectively.a customer-centric mindset with a strong focus on delivering exceptional service.knowledge of industry best practices and emerging trends in call center management.experience in training and developing call center agents to enhance their skills and performance.flexibility to work in shifts, including evenings and weekends, as required in a call center environment.???? we can't wait to hear from talented individuals who possess these desired skills and are eager to make an impact in our real estate call center! apply today and take the next step in your career!

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