Customer service representative - saudi arabia, riyadh

As a customer service representative, you will be the frontline ambassador of our company, providing exceptional customer support and ensuring customer satisfaction. your primary responsibility will be to handle inquiries, resolve complaints, and provide accurate information about our products and services. your friendly demeanor, excellent communication skills, and problem-solving abilities will be crucial in delivering a positive customer experience.responsibilities:act as the first point of contact for customers, addressing their inquiries and providing accurate information about our products and services.handle customer complaints or concerns in a professional and empathetic manner, striving to resolve issues promptly and effectively.maintain a comprehensive understanding of our products, services, and company policies to provide accurate and up-to-date information to customers.process orders, returns, and exchanges while ensuring accuracy and efficiency.utilize various communication channels, including phone, email, and live chat, to assist customers and ensure timely responses.document all customer interactions and transactions in our crm system for future reference and analysis.collaborate with internal teams, such as sales and technical support, to address complex customer inquiries and provide comprehensive solutions.identify opportunities for improvement in customer service processes and actively participate in initiatives to enhance overall customer satisfaction.stay updated on industry trends, product knowledge, and customer service best practices to continuously improve your performance.skillsproven customer service experience or relevant work experience in a similar role.exceptional verbal and written communication skills.strong problem-solving and decision-making abilities.ability to remain calm and composed when dealing with challenging customer situations.proficiency in using customer service software, crm systems, and other relevant tools.excellent time management and organizational skills to handle multiple customer inquiries simultaneously.adaptability and willingness to work in a fast-paced and dynamic environment.empathy and genuine desire to assist customers and provide top-notch service.

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