Customer service agent - united arab emirates, dubai
Evaluate customer requirements and take appropriate measures to ensure optimum satisfaction.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.ensure resolving doubts and queries of customers by providing accurate and suitable information within set deadlines.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.stay up-to-date with the organization's new regulations, products, and service launches through efficient communication with the management.skillsprevious association with a company in the role of a customer service executive or representative.conversant with the utility of crm software and other digital solutions that enhance the company's services.proficient in answering phone calls with professional etiquette and a friendly tone.portraying impressive communication and interpersonal skills with good command of professional vocabulary.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.proficient in operating the latest versions of appropriate crm software and office suite.
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