Customer services executive - united arab emirates, dubai
Understand the demand of consumers to provide timely service and solutions.provide accurate, valid and complete information by using the right methods/tools.manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.collaborate with the managers to stay informed about changes in company rules and new projects.understand client requirements to identify and resolve any shortcomings.skillsprevious association with a company in the role of a customer service executive or representative.conversant with the utility of crm software and other digital solutions that enhance the company's services.adept in addressing client questions through effective telephonic conversation.fluent communicator with an ability to present ideas and concepts through hi-tech and conventional channels.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule.well-versed in handling digital tools and modern computer hardware.
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