Service advisor - united arab emirates, dubai

Service advisor | al futtaim automotive | auto centers | global aftersalesoverview of the role:service advisor is the first contact in the workshop for a customer and provides a window to the workshop. job holder should be an image builder for the service department and present a picture of faith and confidence. what you will do:vehicle reception: ensure condition of vehicle is thoroughly checked and discrepancies noted and communicated to customer while receiving the vehicle; and record any customer requests.vehicle delivery:ensure proper delivery of the vehicle to the customer and clearly communicate to the customer the jobs carried out.follow-up:during service:   follow-up to ensure timely delivery of the vehicle to customer.post service:   check performance and repair quality of car.between services:   ensure customer is reminded about the next service due.communication:ensure effective personal and telephonic communication with customers regarding charges, approvals and negotiations.ensure equally clear and concise communication with foreman regarding job.technical decision making:establish and confirm customer complaints and decide upon normal / abnormal condition of the vehicle.estimation:provide estimates of simple repairs to customer and negotiate repair charges (and service charges, if required) skillsrequired skills to be successful:minimum of 3 to 5 years’ experience as a service advisor in an automotive dealership.technical knowledge provides up-to-date technical information in response to customer inquiries.excellent customer service, willing to go the extra mile.strong english communications skills, arabic speaker an added advantage! about the team:the role will report to the reception supervisor and you will be working in a busy workshop environment wherein you will be dealing directly with workshop supervisor, controller, foreman & technicians in a daily basis.  what equips you for the role:diploma or degree in technical school / certificate/ diploma in automobile / mechanical engineeringminimum of 3 to 5 years’ experience in the automotive industry or similar role.a broad based knowledge to service as a reliable consultant is essential for this role. 

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