Customer experience agent - united arab emirates, dubai

Gauge client requirements to offer the perfect solution through fruitful interaction.utilize available resources to offer precise information in a clear and concise manner.adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.maintain a systematic list of all customer data consisting of interactions, documents, and other relevant details.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.identify practical challenges in a project to rectify the issues for final delivery.skillsprior work exposure in the field of customer support and service.conversant with the utility of crm software and other digital solutions that enhance the company's services.proficient in answering phone calls with professional etiquette and a friendly tone.portraying impressive communication and interpersonal skills with good command of professional vocabulary.thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.well-versed in handling digital tools and modern computer hardware.

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