Call center supervisor - saudi arabia, dammam

We are looking for a call center supervisor to join our team in dammam, saudi arabia. the call center supervisor will be responsible for overseeing the daily operations of our call center and ensuring that our team provides excellent customer service to our clients. the ideal candidate will have previous experience in a call center environment and strong leadership skills. they should also have excellent communication skills and be able to multitask in a fast-paced environment.responsibilities:manage and supervise a team of call center team leadersensure that team leaders are meeting their performance targets and kpismonitor and evaluate call center metrics and provide reports to managementimplement and maintain call center policies and procedurestrain and onboard new call center agentshandle escalated customer complaints and provide resolutionscollaborate with other departments to improve overall customer satisfactionstay updated on industry trends and best practices in call center managementpreferred candidate:previous experience as a call center supervisor or similar rolestrong leadership and management skillsexcellent communication and interpersonal skillsability to multitask and prioritize tasks in a fast-paced environmentknowledge of call center metrics and kpisproficiency in using call center software and toolsproblem-solving and decision-making abilitiesattention to detail and accuracyskillsexcellent leadership and management skillsstrong communication and interpersonal skillsability to multitask and prioritize tasksknowledge of call center software and toolsproblem-solving and decision-making abilities

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