Service advisor - united arab emirates, dubai

As an automotive aftersales executive, your primary responsibility will be to ensure exceptional customer service and satisfaction in the post-sales phase. this includes managing customer inquiries, addressing concerns, and providing technical support for vehicle-related issues.proactively identifying opportunities for upselling and cross-selling automotive services and products, such as extended warranties, accessories, or maintenance packages, will be part of your duties to contribute to the dealership's revenue growth.your core responsibility as an automotive aftersales executive is to guarantee exceptional customer service and contentment in the aftermath of a sale. this encompasses managing customer queries, resolving issues, and offering technical guidance for vehicle-related problems.your close collaboration with service technicians and parts departments will require you to meticulously keep service records up to date, manage billing and invoicing, and maintain timely communication with customers regarding service developments and expenditures.as an automotive aftersales executive, your principal task is to ensure top-notch customer service and gratification in the post-purchase phase. this includes overseeing customer inquiries, addressing concerns, and delivering technical expertise for vehicle-related challenges.your main role as an automotive aftersales executive revolves around assuring exceptional customer service and happiness after a sale. this requires handling customer inquiries, resolving concerns, and providing technical guidance for vehicle-related issues.skillscommunication skills: effective communication is crucial for liaising with customers, explaining complex technical details in an understandable manner, and coordinating with the service department to prioritize and schedule repairs.outstanding customer service: an automotive aftersales executive should excel in providing top-notch customer service to ensure a smooth and satisfying experience for vehicle owners.in-depth automotive expertise: a deep understanding of automotive technology and mechanics is necessary to effectively diagnose and resolve vehicle problems.technical mastery: to excel in this role, one must exhibit technical mastery by comprehending the intricacies of automotive systems and components.communication proficiency: proficiency in communication is key to ensuring that customers are well-informed about their vehicle's needs and service progress.

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