Customer service representative - united arab emirates, dubai
Candidate must be available in uaeunderstand the demand of consumers to provide timely service and solutions.offer appropriate details about the company using relevant tools and software to inform the customers about ongoing projects or other information.handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.compile in-depth data of each customer in a segregated database containing detailed info about each interaction.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.identify practical challenges in a project to rectify the issues for final delivery.skillsprevious association with a company in the role of a customer service executive or representative.adept in using customer relationship management software to offer the best client services.adept in addressing client questions through effective telephonic conversation.commendable presentation skills to convey important points to the audience effectively.thorough understanding of setting priorities for a task to comply with the set deadlines and responsibilities.well-versed in handling digital tools and modern computer hardware.
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