Customer service executive - united arab emirates, dubai

Understand the demand of consumers to provide timely service and solutions.utilize available resources to offer precise information in a clear and concise manner.manage consumer queries and complaints in real-time by offering practical solutions, ensuring complete problem resolution.keep records of customer interactions, process customer accounts and file with the management team to stay updated on product knowledge and be informed of any changes in company policies.collaborate with the technical team to solve ongoing issues with a product or service.skillsprevious association with a company in the role of a customer service executive or representative.conversant with the utility of crm software and other digital solutions that enhance the company's services.strong phone handling skills and active listening.portraying impressive communication and interpersonal skills with good command of professional vocabulary.ability to multi-task, prioritize, and manage time effectively.fluent in operating the latest computer software and online tools.

Damran Marketing & Management
Customer Service Executive
United Arab Emirates, Dubai
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