Spa receptionist - united arab emirates, dubai

The role:  senior receptionist supports the salon team by providing a first-class client experience & ensuring the smooth & efficient operation of the spa reception by managing the front desk with bookings, re-bookings & daily management of clients.  we are looking to hire for a skilled senior receptionist who is passionate about beauty & helping customers with their daily requirements.  responsibilities: handle customer and staff queries, appointments and ensure accurate response/ reconfirmation is given within the decided timeframe.handle multi line telephone system efficiently and accurately applying the company’s telephone etiquettes & call handling system.manage the booking system efficiently and ensure communication is accurate throughout the spa and that all documents and systems reflect the same information.receive and greet visitors in an efficient, tactful, and courteous manner.assist in collecting payments from the clientsassist in the opening and closing of the spa and daily sales cash collection and ensure they are accurately administered and completed.actively promote the company’s spa services and retail to all the customers.assist spa manager/in-charge with assignments/ task of the staff.listen to client concerns with empathy and offer every possible help within the role assigned and the house of enspa’ s policies and procedures, ensures a follow through of the client issue till its closure.understands the customer and builds strong collaborative customer and staff relationships and builds customer trust and confidence.trains new staff as needed assist in inventory as needed to present a polished, professional image, ensuring that the company policies are adhered to by paying particular attention to dress, appear and radiate positive body language.to always maintain a friendly & approachable attitude towards clients and staff.skillsa bachelor’s degree.3 to 5 years’ relevant experience in a similar environmentqualified to nvq3 level3 beauty or equivalent.fluent in both spoken and written englishability to effectively assess customer needs.attention to details and accuracy.willingness to work under a flexible schedule.punctual and motivated to take initiatives.awareness of cultural differences and respectful to all individualswork requires willingness to work under a flexible schedule.team player, willing to accept challenges and able to meet them.

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