Call center team leader - united arab emirates, dubai
As a call center team leader, you will be responsible for supervising and guiding a team of customer service representatives, ensuring they meet performance targets and deliver exceptional service to customers.supervise and guide a team of customer service representatives, ensuring they achieve performance targets and provide top-notch service to customers.oversee a team of call center agents, ensuring they meet performance goals and deliver excellent customer service.facilitate team meetings and training sessions to enhance skills and knowledge, ensuring the team remains up-to-date with the latest protocols and guidelines.utilize call center analytics to offer targeted feedback and continuous improvement opportunities for agents and the entire team.leverage call center performance data to provide feedback and implement strategies that enhance agent productivity and overall team success.instill a sense of pride and accomplishment within the team, celebrating achievements and milestones while inspiring continuous growth and improvement.skillsproficient in using call center software and technology to monitor team performance, track call metrics, and generate insightful reports for management review.proficient in utilizing call center software and technology to monitor team performance and generate insightful reports for management.demonstrated ability to effectively manage time and multitask, facilitating smooth call center operations and meeting set performance goals.skillful in conducting regular performance assessments, offering valuable feedback to drive the continuous improvement of call center agents.skilled in juggling multiple tasks and managing time efficiently to optimize call center operations and achieve performance targets.adept at utilizing call center analytics to identify areas of improvement and implementing effective strategies to boost performance.exceptional problem-solving aptitude, ensuring positive outcomes in handling escalated customer situations.
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