Customer support agent - united arab emirates, dubai
Identify and assess customers’ needs to achieve satisfaction.provide accurate, valid and complete information by using the right methods/tools.adhere to strict deadlines for solving project-related issues and provide appropriate suggestions for achieving the desired results.create a concise report on client interaction to facilitate a swift decision-making process.work with the management team to stay updated on product knowledge and be informed of any changes in company policies.troubleshoot and resolve product issues and concerns.skillsproven customer support experience.adept in using customer relationship management software to offer the best client services.proficient in answering phone calls with professional etiquette and a friendly tone.excellent communication and presentation skills.a skilled individual, capable of completing assigned tasks and responsibilities in the defined schedule. excellent computer skills.
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