Key account manager - united states, carson city

are you passionate about nurturing lasting relationships with high-value customers to ensure mutual long-term success? do you have the skills and desire to better understand customer’s unique needs to go above and beyond to deliver great results? do you love being a champion for your customers and problem solving to elevate their overall experience?

how you’ll make a difference:

build strong working relationships with clients and genuinely understand their unique needsnavigate collaborative relationships with operations, merchandising, creative, marketing, and finance teams to achieve sales goals and grow our businessunderstanding client needs are and determining which product offerings can best meet those client goalsprocess orders through our internal systems with high accuracy to ensure a great customer experience

what you’ll do:

building a trusted and lasting advisor relationship with key accounts, internal stakeholders, and executive sponsors while serving as the expert for your portfolio of accountsconnecting with clients regularly over the phone, e-mail; and occasionally in person to help solidify the trust relationship between the key account manager, custom ink, and the client.researching and analyzing custom ink clients to understand and anticipate those clients’ needs, and then communicating and promoting custom ink products and services to those key clients, based on that research and analysisbeing a proactive contributor. a true “land and expand” approach, to expand into your accounts through relationship building and new relationship acquisitiontranslating key needs into product offerings, working with other custom ink teams to ensure that client needs are met and that the client is satisfiedworking both independently and collaboratively to forecast/track key account opportunities, assist with high-severity requests and escalations, and iterate and evolve best practices, guidelines, and systemsidentifying new opportunities, areas for improvement both for key clients and internally as part of the key accounts teamcultivating a funnel of accounts and new customer relationships to exceed revenue goalsnegotiating quotes, closing orders, and ensuring timely and successful delivery according to customer needs and objectives while clearly communicating with all involved

how you’ll be measured:  

net revenuenew customer acquisition (via referrals)calls, appointments setcustomer engagementcrm utilization

what we’re looking for:

strategic and consultative sales person with 2+ years of successful sales experienceability to remain flexible in a rapidly changing startup environment, including a demonstrated ability to adapt to and learn new processesdemonstrated ability to communicate genuinely and effectively at all levels of an organization and across customer segmentsexperience with and ability to deliver customer-focused solutionsproven organization, planning, attention to detail, and follow up skills while managing multiple projects and or clientsexcellent communication skills including listening, questioning, verbal, and writtenexceptional ability to collaborate, work independently, or operate as part of a team and the decision-making skills to know which is needed and whengeneral business acumenself-motivation and a competitive “fire”a positive, solution-oriented, problem-solving, customer-centric attitudeexperience working within salesforce or other crm a plusprior experience in sales and outbound customer outreach a plusability to apply sales best practices and techniques is a must

the perks!

working for a nationally & locally recognized top employer with competitive pay, benefits, and perks 15 paid days off in your first year. bumps up to 25 in your second!low premiums and co-pays for medical and dental with no in-network deductiblefree vision insurance401(k) match, life insurance, and company paid short and long term disabilityfun custom ink apparel and accessoriest-shirts and jeans are welcome!fortune top 100 place to worka focus on “team” with fun & engaging events like virtual happy hours/coffee talks, company-wide meetings, and town halls to stay up-to-date on the businesslooking for a discount on a bunch of items ranging from health, home, travel, auto and more? we offer a perks at work program to all inkers. 

in addition, you must share our company values - practicing the golden rule, taking ownership, and driving and embracing innovation.

please submit a letter of interest with your application.

customink, llc (""custom ink"") is an equal opportunity employer. we celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law.

custom ink uses e-verify to confirm the employment eligibility of all new team members. to learn more about e-verify, including your rights and responsibilities, please click [link available when viewing the job].

read about our commitment to the safety of our team members during covid-19 [link available when viewing the job].

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