Manager, inside sales - united states, irvine

description

who we are: through our service brands hyundai motor finance, genesis finance*, and kia motors finance, we provide financial products tailored to meet the needs of hyundai, genesis, and kia dealerships nationwide, including dealer inventory and facility financing. and, through these dealerships, we provide indirect vehicle financing and leasing solutions to over 1.7 million retail customers.

employee value prop and culture: our employees contribute every day to a culture that is fast-paced, dynamic, energized, agile, and collaborative.

from our various engagement programs to the unique design of our offices, we strive to foster a connected, fun, positive and rewarding company culture where employees feel appreciated for their contributions, proud of their company, and thrive to be passionately invested in hca's success.

global one company:

many countries. one identity. hyundai capital has offices across the world, including china, canada, the united kingdom, germany, russia, brazil and korea. our work environments are designed with specific themes in mind to achieve a consistent global identity that reflects our values: light, collaboration, elements of nature and symmetry.

general summary:

inside sales manager is responsible for generating new business in conjunction with servicing and maintaining relationship with current dealer base; answers questions or inquiries and provides solutions to issues affecting dealers within assigned district. the function is primarily sales and service contact focus, by managing inbound calls and making outbound calls to assigned dealers to sell hyundai capital america's (hca) floorplan and programs. promotes hca programs for maximum dealer buy-in and utilization.

duties and responsibilities:
attains hca business goals within an assigned territory by promoting hca programs to stimulate dealer utilization of hca products and services. business targets include but not limited to the following: standard penetration subvened penetration lease penetration cpo / used penetration / funding's lsa activity econtracting customer loyalty and lead's * the inside-sales position will handle up to 70 assigned dealer customers.
secures new floorplan accounts by prospecting dealers by explaining the advantages of hca services and benefits. negotiate floorplan terms and agreements. retain existing floorplan dealers with consultative support and service. handles incoming communications; phone calls, emails and texts from dealer customers in an effort to increase utilization and penetration of hca plans and programs. trains dealership personnel on new technology and digitalization of hca products and services; including but not limited to econtracting, erehash and self-service functionality. interact daily with appropriate service center teams including but not limited to; retail credit, funding, customer service, lease-end to resolve dealer issues. positively affect jd power and nada survey results. work cross-functionally with other hca departments as needed. perform all other duties as assigned.
knowledge and skills:
strong organizational and team leadership skills captive business strategy / acumen effective communications skills and excellent presentation abilities problem solving capabilities handle multiple assignments and task at the same time high level of word and excel skills

qualifications

5+ years captive automotive or automotive finance related filed experience in consumer credit, funding and commercial credit is essential dealership financial statement analysis is preferred experience handling a large call, email and text volume is preferred bs/ba preferred physical requirements and working condition:
employees in this class are subject to extended periods of sitting, vision to monitor and moderate noise levels work is performed in an office environment some overnight travel may be required must be willing to relocate
hyundai capital america is committed to the health and safety of our workplace. if hired, you will be required to submit proof that you have been fully vaccinated for covid-19.

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