Coordinator call center operations - united states, las vegas (new mexico)
job description
what will i be doing? as a call center operations coordinator, you would be responsible for executing your position's responsibilities in alignment with our spirit of service culture and driving company success through performing the following tasks to the highest standards:when you start a career at hilton grand vacations, you become part of a family committed to helping you succeed both professionally and personally. we invest in your success through outstanding benefit programs, including educational assistance, flexible work hours, and the best parental leave in the business!
the primary function is to oversee and enter leads from various sites, prepare lead count reports, and create and distribute various reports as required.
the team member will report status of leads, including but not limited to, gross leads received, gross leads entered into company software system, net leads after the do not call (“dnc”) scrub and reports back to sites the net leads available to call. in addition, this position may build, generate and distribute reports including call time reports, production reports, and any ancillary reports as requested. this team member will maintain a level of accuracy of at least 95% of input on all data entry tasks and ensure confidentiality of all data.
why do team members like working for us:
excellent health care options (medical, dental, and vision that encourage preventative care) paid time off (pto) that allows for rest, relaxation or recuperation all new team members are automatically enrolled in the hgv retirement savings plan our go hilton team member travel program offers up to 30 nights per year at our employee rate and 50% off at participating hotel-operated restaurants. employee stock purchase plan become an owner in our company. eligible team members can purchase hgv common stock at a discount
qualifications what are we looking for? hilton grand vacations is a leader in the vacation ownership industry, operating with an unwavering commitment to innovation, quality, and continued growth. at the core of our company’s success are our team members. to fulfill this role successfully, you must possess the following minimum qualifications and experience:
types of candidates we’re looking for:
high school diploma ability to work a flexible schedule proficient in microsoft word, excel, outlook and powerpoint ability to work in a fast-paced environment, react quickly to changes and proactively resolve needs of leadership and department ability to handle all matters with confidentiality and discretion
explore a grand career with hilton grand vacations − where inspiration takes you places!
we are an equal opportunity employer and value diversity at our company. we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
we will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. please contact us to request accommodation.
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