Customer care specialist - united states, irvine
in today’s manufacturing world, companies strive to satisfy their consumer’s needs while conforming to industry regulations. from validating quality through 3d scanning and optical measurements to helping in the product development of future products, that’s where we come into play. we can also lend a hand on the engineering side of things. our extensive network of engineering experts is dedicated to offering cutting-edge practical solutions on which global leaders in all industries can rely on.
as a business unit of ametek inc., a leading global manufacturer of electronic instruments and electromechanical devices, creaform is renowned worldwide for its sophisticated technologies and r&d excellence. and while we are driving our market development around the globe, our work environment maintains the entrepreneurial and dynamic spirit of a start-up.
feel free to take a look around our different websites to get a closer look at what we actually do.
[link available when viewing the job] [link available when viewing the job]our customer service department is looking for a customer service specialist. the incumbent of this position is responsible for accompanying the customer in all his interactions with creaform regarding his after-sales service needs. he (she) will maintain and develop the relationship with the customer, in order to advise him (her) on the products of the customer service portfolio. in addition, in collaboration with the sales manager, the incumbent of this position provides sales forecasts for his clients, monitors the results of these forecasts and ensures that the use of the products and services available by his clients is maximized.
you'll be responsible for
ensuring a smooth customer experience for all users of creaform products and technologies; collaborating with our customers to ensure their optimal use of our entire portfolio of customer service products; following-up and advising current customers on the effective use of their service programs as well as their future needs regarding the service offering; following-up and advising potential clients on the introduction of our customer service product portfolio; participating in regular account reviews and effectively share all relevant customer information; forecasting and follow up on direct sales; contributing to the management and follow-up of major accounts for specific proposals; ensuring daily sales management, order entry and customer management in crm (quote development, opportunity tracking, order entry and confirmation, credit investigation, customer creation, etc.).you have the profile we are looking for if you
are bilingual english-spanish; have 5 years experience in customer service or customer loyalty; have good basic knowledge and ability to learn computer tools and software.you earn points if you
have excellent communication skills; are a good team player and collaborative spirit; have the ability to perform administrative and number crunching tasks; have experience in the metrology or manufacturing customer service environment; have good organizational skills with a methodical approach; are comfortable working in a fast-paced and constantly changing environment; are autonomous, resourceful, proactive and versatile.in exchange, we offer you
the chance to work in a stimulating work environment within a human and passionate team, for which pleasure and well-being at work are non-negotiable; the opportunity to develop your skills and expertise; the pride of working in a successful technology company, open to the world; flexible schedules, which allow you to balance work and studies; a salary and growth potential that meets your expectations; a wide range of social activities, and much more.
consider applying even if your skillset is not a perfect match. we believe our individual background and experiences, paired with passion, can go a long way.
Apply to this job now Report abuse