Care team associate, tx - united states, austin
do you have compassion and a passion to help others? transforming healthcare and millions of lives as a result starts with the values you embrace and the passion you bring to achieve your life’s best work.(sm)
the care team associate (cta) will effectively support the successful implementation and execution of all care management processes. the cta will provide support to the care management case management staff to include cm managers, cm director, and cm vice president to ensure applicable program processes and operational responsibilities are met. the cta provides support for utilization and care management processes. this position is responsible for the daily coordination of weekly patient care committee (pcc) meetings, daily census management, and generates written notifications to providers per delegation requirements. this position will serve as a liaison with internal/external customers/departments to ensure optimal customer service.
if you are located in austin, dallas, san antonio, houston, tx, you will have the flexibility to telecommute* as you take on some tough challenges. this position will require going into the office location on occasion depending on the workload.
primary responsibilities:
documents all patient interactions in a concise manner that is compliant with documentation requirements for model of care, ncqa and center for medicare and medicaid services (cms) regulations receives and responds to incoming care coordination inquiries from all communication venues: e.g. phone queue, trucare portal, claim queue, department e-mail box or rightfax coordinates and assists in monitoring of documentation care management queues for concurrent, complex care, and social work referrals, cta processes, um requests via all communication venues; as well as administrative preparation for clinical staff conducts in-bound and out-bound calls for program requirements including, but not limited to: patient scheduling, surveys/screenings, census management and distribution of materials to appropriate clinical personnel or patients performs daily preparation of inpatient census to include monitoring of um expedited, standard, concurrent in-patient cases in “pend” and informs care management manager of outstanding cases to ensure adherence to cms regulations participates and take a lead role in market patient care committee meetings: prepares agenda, documents minutes and distributes to appropriate participants schedules and coordinates patient transportation, follow-up physician appointments in all applicable markets, as applicable completes timely data entry of in-bound and/or out-bound call patient contact information into software applications (claims database, trucare, etc.) provides clerical and/or administrative support to clinical staff and managers for special projects and reporting needs provides excellent customer service by serving as a resource to all internal and external customers attends required meetings and participates in adhoc committees as needed maintains knowledge of all health plan benefits, network, cms, regulations, health plan policies maintains monthly logs for notice of medicare non-coverage (nomnc) per delegation requirements and distributes to management performs other duties as assigned in conjunction with cm leadership team
you’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
required qualifications:
high school diploma or ged 2+ years of administrative support experience medical terminology knowledge base preferred advanced knowledge of microsoft office products, including excel, word, and outlook ability to work independently, with some supervision and direction from manager must adhere to all department/ organizational policies and procedures full covid-19 vaccination is an essential requirement of this role. unitedhealth group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliancepreferred qualifications:
2+ years of experience in a physician’s clinic or hospital experience working in a medical care setting as a receptionist or medical assistant high level of integrity, accountability & autonomy motivated to advance in their career solid interpersonal skills and ability to develop relationships with others, excellent organizational skills, strong customer service skills, including verbal and written communication. must maintain and demonstrate a high degree of professionalism ability to maintain strict confidentiality at all timesphysical and mental requirements:
ability to use fine motor skills to operate office equipment and/or machinery ability to receive and comprehend instructions verbally and/or in writing ability to use logical reasoning for simple and complex problem solving
to protect the health and safety of our workforce, patients and communities we serve, unitedhealth group and its affiliate companies now require all employees to disclose covid-19 vaccination status prior to beginning employment. in addition, some roles require full covid-19 vaccination as an essential job function. unitedhealth group adheres to all federal, state and local covid-19 vaccination regulations as well as all client covid-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. candidates must be able to perform all essential job functions with or without reasonable accommodation. failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
careers with wellmed. our focus is simple. we're innovators in preventative health care, striving to change the face of health care for seniors. we're impacting 550,000+ lives, primarily medicare eligible seniors in texas and florida, through primary and multi-specialty clinics, and contracted medical management services. we've joined optum, part of the unitedhealth group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. our providers and staff are selected for their dedication and focus on preventative, proactive care. for you, that means one incredible team and a singular opportunity to do your life's best work.(sm)
wellmed was founded in 1990 with a vision of being a physician-led company that could change the face of healthcare delivery for seniors. through the wellmed care model, we specialize in helping our patients stay healthy by providing the care they need from doctors who care about them. we partner with multiple medicare advantage health plans in texas and florida and look forward to continuing growth.
*all telecommuters will be required to adhere to unitedhealth group’s telecommuter policy
diversity creates a healthier atmosphere: optumcare is an equal employment opportunity/affirmative action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
optumcare is a drug-free workplace. candidates are required to pass a drug test before beginning employment.
job keywords: care team associate, customer service, healthcare, medical terminology, patient care, telecommute, telecommuting, telecommuter, work from home, work at home, remote
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