Customer service representative - united kingdom, musselburgh

Job title: customer service representative reports to: account manager job type: full time, 8:30-17:00 monday to friday salary: £18,000 - £22,000 doe location: musselburgh, office based role purpose: to provide customer/administrative support across all business functions. it is anticipated that the post-holder will most influence the job purpose by: - handling and directing customer queries where appropriate - supporting customers through the sales process by receiving inbound sales calls and email communications - developing and maintaining an intimate knowledge of customers and products - maintaining a close working relationship with customers and colleagues across all departments - being proactive in anticipating customer requirements and understanding the value in add on sales - processing orders in a timely and accurate manner to ensure goods are despatched as quickly as possible - ensuring goods are dispatched and invoices are issued in a timely manner - providing all manner of administrative support, including handling the post, creating and managing spreadsheets, filing, liaising with couriers and all other ad hoc admin duties as required about you: a professional and energetic personality that means you're driven by the challenge and enjoy working with people. you have a willingness to learn new skills and put them to the test. you possess excellent communication and good data handling skills and can work on your own initiative. you're not afraid to get involved, and always seek to find the solution to problems put your way. accuracy is a professional trait you pride yourself on. you'll be competent with technology and have had strong experience with the microsoft office suite - particularly excel. a bit about them: they are a family-owned business with 30 years of experience providing their customers with cleaning solutions and specialist advice. they are based in musselburgh in a bright modern office with ample parking. this is an exciting time as they move to grow their customer base and expand their presence in key sectors. they have strong core values and place their customers, staff and community at the heart of everything that they do.

More jobs