Warranty administrator - united states, grafton
regal rexnord corporation (rrx) is approximately a %245b publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food %26amp; beverage, and alternative energy end markets, among others. regal rexnord sells its products and solutions to oems, through distributors, and directly to end-users. the company has approximately 29,000 global associates with significant operations in the us, mexico, europe, china, and india. regal rexnord corporation is the result of a merger between regal beloit corporation and rexnord%26rsquo;s pmc business which was completed in 2021. the headquarters for regal rexnord is located in beloit, wi with an executive satellite office in rosemont, il.
you may not know it, but regal rexnord impacts your life every day. our products enable the fans in hvac systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing.
our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. for us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. join our team to create your better tomorrow.
scope of leadership role
our firmware developers are in the forefront of driving forward thinking product features, connectivity, and product value adds. this position is in a dynamic team of senior firmware developers to learn from and junior firmware developers to mentor. this position has the opportunity to make a sizable impact on two large business segments as the world moves to electronically controlled motors. both regulatory needs and the increased global urgency for green energy efficient products promises to have this position as a growing need for years to come.
key responsibilities
office based transactional support for defective product in the field or in customer facilities.
work with sales team and customers directly to provide transactions needed to bring issues to resolution. order entry of product return authorization, no charge replacements, and credit orders primarily supporting warranty and quality processes. coordinate with customer the return of samples or lot rejections to enable continuous improvement. assist accounts receivable to research and close warranty related check deductions. assure that return/credit orders are entered such that credit/deduction matches without a claim. participate in team process improvements, such as system conversation testing and feedback.professional experience/qualifications
requires a high school diploma or equivalent and 2-4 years of related experience. bachelors degree preferred. experienced microsoft office; excel, word, o365. customer service experience preferred related to industrial manufacturing. preferred experience with oracle or another erp software.language: english required.
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