Hr knowledge manager (14348) - united states, mckinney

the hr knowledge manager's role is to collect, synthesize, organize, and manage departmental information and information services in support of the human resources department. this includes accumulating, understanding, and leveraging industry-specific knowledge for the benefit of the department and its business partners. the hr knowledge manager is also responsible for generating original information and knowledge assets. top-level critical analysis and customer service skills are essential for this role.

primary duties & responsibilities

strategy & planning (20%)

prepare a long-term plan for knowledge and information asset development, based on business goals and input from stakeholders.create relationships with sources of knowledge and information, including government agencies, research firms, content providers, trade associations, publishers, and so on.acquire and develop knowledge of vertical/horizontal industry practices, trends, benchmarking data, and create competitive analyses.formulate strategy and plan for implementing and leveraging online communities, discussion forums, and other collaborative technologies.develop mitigation plans for capturing and storing legacy knowledge as it retires or is retired.develop, implement, and enforce information appropriate use policies.

operational management (80%)

partner with divisional stakeholders to support the maintenance, enhancement or integration of hr technology and data by proactively identifying divisional technology opportunities or serving on a formal project teams in support of new systems and data.support core hr operational domains and associated processes through the development of business process models, data flows, prototypes, business requirements, use cases, and test cases.support and lead various aspects of organizational change management providing business analysis, impact recognition and planning in support of change adoption.identify, collect, and synthesize information assets from disparate sources and incorporate them into the department's knowledge base.develop and implement plans for integrating knowledge with intranets, extranets, portals, web sites, document repositories, content management systems, and so on.isolate areas and opportunities where information assets can be utilized to further business and technology strategies.facilitate the ability for the department to leverage accumulated information assets for employee education, communications, and other departmental initiatives.design, implement, and oversee the administration of content management systems to organize and store department-owned information assets.work closely with the it department and end-users to form architectures for knowledge encoding, retention, retrieval, and use.liaise with systems experts on hardware and software issues that affect the availability and accessibility of knowledge assets, wherever it exists.research, assess, recommend, and purchase knowledge management tools as required; track new standards and technologies.promote a departmental culture based on proactive collaboration, sharing information, and learning.assist in managing all aspects of department-owned content, including documents, guides, handbooks, and other collateral deemed as content.where appropriate, oversee team of individuals tasked with understanding and delivering knowledge assets required by the department.required skills:working knowledge of standard business system analyst principles and practices.experience designing and implementing functional systems and data in a structured process.ability to research data definition, usage and flow to gain expertise in existing systems.advanced research, examination, and investigative skills for online, print, and traditional methods.advanced content management experience, including indexing and creating taxonomy structures.direct experience integrating knowledge with portals/intranets and databases.excellent customer service orientation and knowledge of applicable best practices, policies, and procedures.prior experience with content-database integration and a range of database platforms.strong knowledge of cataloging and archiving techniques.superior quantitative, analytical, and problem-solving abilities.excellent written, oral, and interpersonal communication skills.experience in gathering, analyzing, and meeting business requirements.understanding of basic project management principles.excellent knowledge of applicable data and copyright laws.good understanding of the organization's goals and objectives.experience with the use of various storage media.ability to present ideas in business-friendly and user-friendly language.highly self-motivated and directed, with keen attention to detail.able to prioritize and execute tasks in a high-pressure environment.experience working in a team-oriented, collaborative environment.

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