Automotive dealership service advisor 000703 - united states, rockhampton

automotive service advisor - james river mitsubishi

put your natural knack for pleasing people to work! if you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. we need more than a service advisor; we need an expert in the art and science of customer service-someone who is equally as comfortable greeting customers as they are scheduling appointments and acting as a liaison between our customers and our service techs.

job responsibilities

attitude is everything-greet service department customers promptly and courteouslylisten to each customer and clearly articulate repair needs to techsupsell recommended/additional services using low-pressure, high-integrity methodsprovide accurate estimates of repair/maintenance costsadherence to dealership policy on customer vehicle care and operationfollow up on each repair and keep customers informed of progresssell and manage extended warrantiesinspect repair quality and ensure that all work is completenotify customers when vehicles are ready for pick upreview and explain repairs and associated costs with customershandle minor customer concerns and complaintskeep service manager informed of all problems and potential problemsmaintain customer satisfaction index (csi) scores in accordance with dealership standards

compensation

compensation is based on experience and performance.

benefits

benefits include 401k, medical, vision and dental insurance, vacation time, company sponsored continuing education and training. our company maintains a strong policy of equal employment opportunity for all associates. we hire, train, promote and compensate associates on the basis of personal and professional competence and potential for advancement without regard for race, color, religion, sex, national origin, age, marital status, disability or citizenship, as well as other classifications protected by applicable federal, state or local laws.



experience preferred but not required.

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