Customer service representative associate - united states, mehtar lam
Pds tech, inc. is seeking a customer service representative associate in north berwick. me.
summary: this person will respond to customer inquiries by telephone, e-mail and/or walk-ins to provide inquiry or problem resolution. resolve routine and basic problems and communicate solution or requested information to the customer. analyze a customer's service needs and refer to other service or technical departments for follow up as needed. job descriptions: interacts with customers by phone or in person to provide information and to ensure best service possible.handles and resolves customer complaints, special orders, or returns in-store, via phone or mail.obtains and examines all relevant information to assess validity of complaints and to determine possible causes.receives and processes orders, provides information concerning pricing, changes in service, discontinuance, and shipping.keeps records of customer interactions and transactions, records details of inquiries, complaints, and comments, and actions taken.refers unresolved customer grievances to designated departments for further investigation.completes customer invoicing.identifies additional product or service opportunities with existing or potential clients, and determines with customer sales and service manager, whether customer sales and service or outside sales should manage opportunity.maintains regular contact with existing clients, continually working to understand new or existing "pains"and needs and developing strategies to address those pains.prepares for, attends, and participates in weekly sales meetings.remains current on industry trends, market activity and competitor products.
job requirements: mandatory: must be fully covid-19 vaccinated skills: knowledge of principles and processes for providing customer and personal services including, customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.ability to build working relationships with other functional areas to best support mutual objectives.basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.ability to research and resolve customer issues.strong written and verbal communication skills.basic computer skills.customer service. ability to build working relationships with other functional areas to best support mutual objectives.basic problem-solving skills and ability to analyze information in order to provide excellent service to internal and external customers.ability to research and resolve customer issues.strong written and verbal communication skills.basic computer skills.customer service.
pds tech, inc. is an equal opportunity employer. all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
founded in 1977, pds tech, inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. we offer a full range of benefits including:
health insurance paid holidays weekly payroll immediate 401(k) eligibility completion bonuses training please note availability of benefits may vary by positionpds specializes in engineering and it arenas including aerospace, defense, electronics, telecommunications, automotive, and energy just to name a few. our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. to find out more about pds, please visit [link available when viewing the job]
$$$ pds pays for referrals! $$$
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