Door person - united states, oum el bouaghi
come be a part of something bigger!
more than 10,000 dedicated employees around the world bring their unique talents, expertise and experiences to work every day with benchmark. our strength lies in our diversity, positive service attitude and determination to succeed. come be a part of our “be the difference” culture, where every employee, at every level, in every job strives to capture moments when they can provide memorable, personalized service to our guests, coworkers, and communities.
we are a strong believer in offering our employees work-life effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. here are just some of the great benefits we offer:
full time employees have access to medical and dental insurance to fit your needsbenchmark university (you can grow both personally and professionally through on-line webinars and self-study courses) 401k match (let us help you build your financial future)companywide hotel room discounts (who doesn’t love to get away)paid time offemployee assistance program (we are here to support you)employee family events (bring the kids!)partnerships and discounts with major retailers such as at&t, verizon and dish to name a fewmany more, please inquire for more detailsacknowledges, welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests' luggage.
what you will have an opportunity to do:
reports to: bell captain, guest services manager
work environment:
hotel entrance, hotel lobby and guest services - front desk.
job involves working:
under variable temperature conditions (or extreme heat or cold).under variable noise levels.outdoors/indoors.around fumes and/or odor hazards.around dust and/or mite hazards.around chemicals.key relationships:
internal: guest services-employees in bell/door/valet, guest services-front desk, guest services – concierge, restaurants; director of guest services, guest services-aloha manager.
external: hotel guests and visitors, taxi/limousine drivers
qualifications
essential:
valid hawaii drivers license. good driving record – clean driving abstract. drive all types of vehicles. fluency in english both verbal and written. provide legible communication and directions. compute basic arithmetic. ability to:
perform job functions with attention to detail, speed and accuracy.prioritize and organize.be a clear thinker, remaining calm and resolving problems using good judgement.follow directions thoroughly.understand guest’s service needs.work cohesively with co-workers as part of a team.work with minimal supervision.maintain confidentiality of guest information and pertinent hotel data.desirable:
high school graduate or equivalent vocational training certificate. fluency in a foreign language. experience in hospitality industry in similar position. ability to suggestively sell. ability to input and access information in the property management system/computers. previous guest relations training.
physical abilities
essential:
1. exert physical effort in transporting articles (100 pounds).
2. endure various physical movements throughout the work areas.
3. reach 3 feet.
4. remain in upright position for 8 hours throughout work shift.
5. satisfactorily communicate with guests, management and co-workers to their understanding.
essential job functions
maintain complete knowledge of and comply with all departmental policies/service procedures/standards.maintain complete knowledge of correct maintenance and use of equipment. use equipment only as intended.anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.maintain positive guest relations at all times.be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.resolve guest complaints, ensuring guest satisfaction.monitor and maintain cleanliness, sanitation and organization of assigned work areas.maintain knowledge of: scheduled daily activities.daily arrivals/departures.features and services provided by the hotel.hours of operation for each outlet.assist guests and visitors into and out of their vehicles.greet arriving guests/visitors; bid farewell to departing guests/visitors and invite them to return.communicate parking procedures to guests/visitors.assist guests with loading/unloading luggage into and out of their vehicles.provide legible claim tickets to guests for their luggage.assure safety and security of all guest luggage.open hotel doors for guests/visitors.transport guest luggage from the hotel entrance area to the designated bell area.provide guests with directions to guest services - front desk check-in area.relay accurate directions to guests/visitors on inquires regarding destinations within the local area.maintain accurate knowledge of local attractions and activities to recommend for guest inquiries.monitor and direct traffic activity of taxis, limousines, hotel/restaurant guests' vehicles, ensuring a smooth and efficient flow.ensure that all driveways are kept clear; that vehicles are not parked or left standing in illegal spaces.direct and supervise guest services - valet in transporting vehicles between hotel entrance and parking facility.answer department telephone within 3 rings using correct greeting and telephone etiquette.remain in assigned post position, maintaining correct stance. serve our guests.serve the other turtle bay resort employees who serve our guests.perform any and all functions as directed – you are a member of the entire turtle bay resort team, not just a member of your department.take personal responsibility to ensure the success of the team – the team succeeds because of your actions.always put the team objectives ahead of your personal agenda.perform the security and safety function of all turtle bay resort employee to ensure the security and safety of all guests and of all fellow employee - be vigilant for all safety/security issues, correct and/or report all issues immediately.perform the housekeeping function of all turtle bay resort employee – keep your work area clean and neat, and correct and/or report any housekeeping issues outside of your work area in the public and heart-of-the-house areas as you encounter.
secondary job functions
assist guest services - bell staff with storing and retrieving stored luggage for guests/visitors. assist guest services - concierge staff with guest requests and services. in the absence of the guest services – concierge, assist guests with same day transportation booking.
standard specifications
requirements are representative of minimum levels of knowledge, skills and/or abilities. to perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently. some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves, other employees or guests.
a review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. all duties and requirements are essential job functions.
this job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. employees will be required to perform any other job-related duties assigned by their supervisor.
note: this job description in no way states or implies that these are the only duties to be performed by the team member occupying this position. team members will be required to perform any other job related duties assigned to help all team members and contribute to the success of the resort. this description is intended to indicate the typical kinds of tasks and levels of difficulty that are required of positions given this title. this job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time. it is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of employees under his/her supervision.
eoe/m/f/d/v
what are we looking for?
benchmark hospitality is an equal opportunity employer. we celebrate diversity and are committed to creating an inclusive environment for all employees.
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