Guest relations manager - the ben, west palm - united states, west palm beach
the ideal candidate possesses excellent guest service skills and understands the value created by consistently taking excellent care of the guest - from check-in through to check-out. a key expectation in this role is a customer service skill-level that rivals the best. success in this position will be contingent on the candidate understands the importance of providing quality, live integrity, engage the community, drive profitability, and have #fun are non-negotiables!
the day-to-day:
cordially greeting and welcoming guests - consistently; managing the guest-experience through the following: providing courteous and professional check-ins and check-outs; recommending on- and off-site amenities; working with housekeeping leadership to ensure requested room-types are accurately assigned; communicating all pertinent information to affected individuals and departments in a timely fashion; working with the front office leader to oversee front desk team (including the bell-staff); fielding escalated feedback from all guests; ensuring that the skillset of all front desk and bell associates is in-line with expectations of the brand and the organization; ability to understand the hotel's inventory system and selling strategies; ensuring the effective communication of departmental information through logs, meetings, and systems (including pms).qualification requirements:
to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. the requirements listed below are representative of the knowledge, skill, and/or ability required. reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
education and/or experience: prior experience expected (minimum of one year in full-service front office management).
language skills: ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.
physical demands: while performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear. the employee frequently is required to use hands to finger, handle, or feel objects, or telephone. the employee must regularly lift and/or move up to 10-25 pounds and frequently lift and/or move up to 50 pounds.
at each turn, [link available when viewing the job] prides itself on five cornerstones: quality, integrity, community, profitability and #fun. the associates of concord believe in a strong culture with focus on health and wellness, sustainability, and work/life balance:
our benefits (applies to full-time associates only)
competitive pay; great benefits including various levels of medical plans, prescription discounts plus vision/dental; 401k retirement program with company contribution – free money! discounted hotel room night program (concord, & marriott); group life insurance equal to your annual salary; voluntary short- and long-term disability programs; verizon wireless discount – save up to 18% off your billing a month with our partnership with verizon.concord hospitality earned the recognition of great place to work® as well as recent acknowledgement of great places to work for millennials, and for women!
proud to be an eeo employer m/f/d/v and maintain a drug-free work environment.
* management reserves the right to change, modify, and/or alter any of the duties listed above.
experience
required 1 year(s): prior experience in similar role.
education
preferred associates or better in hospitality and resort management or related field
skills
required analytical
behaviors
preferred enthusiastic: shows intense and eager enjoyment and interest detail oriented: capable of carrying out a given task with all details necessary to get the task done well dedicated: devoted to a task or purpose with loyalty or integrity
motivations
preferred growth opportunities: inspired to perform well by the chance to take on more responsibility ability to make an impact: inspired to perform well by the ability to contribute to the success of a project or the organization see job description
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