Computer analyst 1 - united states, inverell

position title: computer analyst 1
position id: 405452
location: henderson, nv 89015
position type: temporary
estimated duration (in weeks): 6
skills/attributes:
active directory, administrative, inventory control, spreadsheets, tracking
position description:
**only u.s. citizens and those authorized to work in the u.s. may be considered as w2 candidates.**
**please note that all position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements.**
position: computer analyst 1
start date: 04/25/2022
duration: 4-6 weeks
location: henderson nv 89015
work schedule: monday – thursday 7:30am – 5:30 pm

description:

• responds to customer inquiries and service requests; manages employee computer accounts and access; resets passwords; research access rights and modifies employee access for multiple systems.
• documents all service requests and resolutions to in service request system; takes note of trends and common problems; determines if issues are city- or department-wide or unique to individual employee; provides information and technical support; analyzes, troubleshoots, and utilizes customized and commercial tools to resolve issues related to network connectivity, personal computer and mobile devices, hardware and software, and peripherals; works with vendors to resolve problems; escalates unresolved issues.
• utilizes an asset management system to track hardware and software assets; accounts for items in stock, receipt of new equipment, back orders, and returns; issues equipment to departments and accepts returns; provides related inventory reports as needed; organizes and maintains the equipment storage area and ensures that it is secure.
• coordinates projects, such as computer replacements and software installations.

required skills and experience
• general knowledge of the characteristics, capabilities, and limitations of personal computer and mobile device hardware and related peripherals; principles of networks and associated protocols; standard word processing, spreadsheet, and desktop publishing applications; desktop and mobile operating system functionality and configurations; troubleshooting techniques for computer hardware and mobile devices, peripherals, software and network connectivity; and inventory control procedures.
• ability to analyze and define problem sources and execute established solutions based on the computing environment; communicate clearly and concisely verbally and in writing; prepare written materials using correct spelling, grammar, and punctuation; comprehend and follow complex written and oral directions.
• communicate effectively with individuals from various socioeconomic, ethnic, and culturally diverse backgrounds; establish and maintain effective and positive working relationships with those contacted in the course of work; clearly and concisely communicate step-by-step directions to customers; use sound judgment in applying established guidelines; and review inventory reports for accuracy and identify and resolve discrepancies.
• proficiency to safely operate tools associated with moving, installing, and maintaining computers and peripherals.

minimum qualifications
• aa, as degree in computer science, information technology networking, or security, or the equivalent.
• two (2) years of experience in a combination of the following: computer hardware and software support, network resource administration, customer support services.
• note: an equivalent combination of related training and experience may be considered.
• comptia a+ certification must be obtained within one year of date of appointment.
• microsoft technology associate (mta) certification must be obtained within one year of date of appointment.
• must possess and maintain a valid client or “border state” driver’s license, as defined by nrs 483.

desired skills and experience
• desirable: experience in active directory administration.
• desirable: experience with inventory control or tracking function.

payment for services
• vendor may submit invoices for services rendered on a monthly basis. invoices must identify the resource name, hourly rate, hours worked, total cost and a short description of services provided.

desired skills and experience
• desirable: experience in active directory administration.
• desirable: experience with inventory control or tracking function.

rose international is an equal opportunity employer. all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. positions located in san francisco and los angeles, california will be administered in accordance with their respective fair chance ordinances.

rose international has an official agreement (id #132522), effective june 30, 2008, with the u.s. department of homeland security, u.s. citizenship and immigration services, employment verification program (e-verify). (posting required by ocga 13/10-91.)

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