Senior field service specialist (scheduler/coordinator) - florida - united states, west palm beach

the successful candidate for this position will manage the service schedules of the field service center - southeast region. this service center is located in west palm beach, fl. this role requires a strong work ethic, the ability to multi-task, and the drive to seek answers to solutions. they will need to carefully balance many responsibilities, garner strong communication skills, and an attention to detail. s&c’s power systems solutions (pss) provides customers with a wide range of electric power industry engineering and standard field services. this position will schedule s&c field service teams responsible for executing upgrades, checkouts, commissioning, troubleshooting, and repairs of s&c equipment that are installed in the field. this role will work closely with the sales, project management, parts, technical support, and other s&c offices/agencies to coordinate field services. they will manage all aspects of each project and is accountable for the overall project execution. the field service specialist must have confident computer skills and be proficient with digital organization. this position will report to the manager-regional field service center southeast. 

the responsibilities of this position include, but are not limited to, the following:

create, assign, and update salesforce cases, work orders, and service appointments enter rma’s and sales orders in oracle. coordinate several concurrent field service requests in a timely manner communicate with project managers to define job needs and identify requirements/responsibilities manage customer specific operating requirements to ensure our work plan covers all field service & s&c needs while meeting customer expectation (paper trail, certifications, timing etc.) maintain project from creation to closeout. manage project financial targets create proposals/quotes for field services assist with proposal team with job scopes and time to complete estimates   available for after-hour and weekend emergency phone support work closely with the s&c electric company global support monitoring center (gsmc) to support customers’ needs track and report key performance indicators

to select this job as one of interest to you, at a minimum, you must have the following:

strong customer communication skills, both oral and written previous experience working in an oracle and salesforce environment previous experience working with microsoft office suite solid writing skills including the ability to take drafts prepared by others to a final format. ability to work as part of a team in a detailed, fast paced, and customer-oriented environment. experience in a customer service or field service-oriented role preferred    excellent organizational and time management skills. excellent problem-solving, interpersonal, detailed oriented, and multitasking skills  relevant experience required: 1+ years of experience in an office or dispatcher setting related to customer service.

major physical demands

standing: some tasks are performed in a standing position lifting: occasional lifting of items up to 35 pounds walking: frequent walking within s&c electric company carrying: occasional carrying of parts, test equipment, tools, etc. pushing:  moderate or with mechanical assistance pulling: moderate or with mechanical assistance bending: occasional bending or crouching to perform work reaching: occasional full range of motion to perform work handling: occasionally handling of parts, tools, test equipment, and office equipment environment: work performed in a regular office environment.

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