Customer service representative i - united states, grafton

regal rexnord corporation (rrx) is approximately a %245b publicly traded global manufacturer of electric motors and controls, electrical components and power transmission products serving customers around the world in the general industrial, consumer, commercial construction, food %26amp; beverage, and alternative energy end markets, among others. regal rexnord sells its products and solutions to oems, through distributors, and directly to end-users. the company has approximately 29,000 global associates with significant operations in the us, mexico, europe, china, and india. regal rexnord corporation is the result of a merger between regal beloit corporation and rexnord%26rsquo;s pmc business which was completed in 2021. the headquarters for regal rexnord is located in beloit, wi with an executive satellite office in rosemont, il.

you may not know it, but regal rexnord impacts your life every day. our products enable the fans in hvac systems that keep us comfortable; the power source that keeps smart buildings running; the agricultural and food service equipment that keeps us fed; and the conveyer systems that keep e-commerce flowing.

our business purpose is to create a better tomorrow by energy-efficiently converting power into motion. for us, this means creating innovative solutions while focused on both customer needs and our commitment to sustainability. join our team to create your better tomorrow.

scope of role

this role is key in meeting the needs of our oem customers by handling routine and overflow calls and inquiries from customers and field sales representatives. this position is responsible for processing orders, advising on pricing, delivery, lead-time, terms and conditions guidelines and policies, credit/debits, etc.

key responsibilities

utilize crm, oracle, otis, edge, excel, word, ppt and o365 research and process customer credits/debits order entry: first production, repeat, prototype, and mod customer order tracking and expediting create and maintain customer records and price files provide customer documents (i.e. policies, forms, engineering drawings, wiring diagrams, etc.) research and provide backup details for audit controls assist with special projects as requested other related items to enhance/support the customer%26#39;s experience

professional experience/qualifications

the successful candidate will have relevant hr experience and have proven experience in developing collaborative relationships across all levels of a function. this individual must have the passion, energy and intellectual curiosity necessary for a fast-paced, growth-driven environment. be able to employ forward thinking and have the ability to expeditiously assist with the projects as needed.

minimum requirements:

requires a high school diploma or equivalent and 2-4 years of related experience. bachelors degree preferred. experienced microsoft office; excel, word, o365. customer service experience preferred related to industrial manufacturing. preferred experience with oracle or another erp software.

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