Account representative - united states, teniente jubany station
Pds tech, inc is seeking a account representative in east syracuse, ny.
description: provides strategic direction for pre-delivery and after-sale support to customers which may include product ordering, availability and delivery. responsibilities: we seek a motivated, process-oriented individual in our customer care center to support our customers via telephone and written communications.our channel includes distributors seeking after-market replacement components.our call center is a high-volume, fast-paced, and metric driven call-center team atmosphere with a high emphasis on customer satisfaction and first call resolution. specific responsibilities for this position include: provide exceptional customer support to the distributor (including parts selection and ordering, pricing and availability, expediting delivery, dispute resolution, and limited technical support)provide superior follow up to distributors and sales managersmanage all account interactions via inbound phone, online chat, and email.communicate with distribution, including service managers and parts counter personnel via telephone, online chat, and email to build strong business relationships; ensure a positive customer experience.collaborate with internal departments to resolve customer opportunitiesactively participate in departmental ace initiatives.ability to manage multiple reports and combine data from various sources
typical educational requirements: aa/as degree in business, marketing or technical discipline with 1 – 3 + years experienceba/bs degree in business, marketing or technical discipline with 0 – 2+ years' experience key qualifications: working knowledge of call center tools such as crm (customer relationship management software) and phone tools (salesforce experience preferred)ability to handle between 60-70 phone calls/cases per day while maintaining a positive/responsive attitude with the customerworking knowledge of c10, salesforce, epic, and windchill systems is desired.a background in residential and commercial hvac applications, products, and systems, and the ability to read basic technical drawings is desired.excellent customer service skillsstrong written and oral communication skillsproficient in ms office (specifically word and excel)strong analytical skills, accuracy, and attention to detailsense of urgency; strong organizational skills, and ability to handle multiple tasks at one timecreative problem-solving skillsself-starter and well organized, able to multi-task and prioritize workadaptability and flexibility to seasonality and changing business demands are critical.the standard working schedule is from 9:00 am 6:00 pm, monday through friday.no travel requiredspanish language skills are a plus.
pds tech, inc. is an equal opportunity employer. all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
founded in 1977, pds tech, inc. is one of the nation's premier specialty staffing firms with 31 offices nationwide. we offer a full range of benefits including:
health insurance paid holidays weekly payroll immediate 401(k) eligibility completion bonuses training please note availability of benefits may vary by positionpds specializes in engineering and it arenas including aerospace, defense, electronics, telecommunications, automotive, and energy just to name a few. our reputation, track record, and years of continuous growth reflect the commitment to quality that our employees and clients experience first-hand. to find out more about pds, please visit [link available when viewing the job]
$$$ pds pays for referrals! $$$
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