Customer sales associate - united states, rockhampton

customer account representative/ customer sales associate/delivery driver

it’s your career. own it!

we make it easy to own your success. at rent-a-center, we have a no credit, worry-free policy. that’s because we believe in putting people in control of their future. this same belief extends to our talented team members. we help you make your career what you want it to be.

customer account representative

the role of customer account representative can mean different things at different places. around here, it signifies that you are on the move. if you like sitting behind a desk, watching the clock, then this isn’t the role for you. but if you’re just as likely to break a sweat as you are to smash a sales goal, then apply today. we’re seeking driven individuals capable of managing different accounts while treating each customer as though they were your only one. of course, you also help ensure customer accounts stay up to date and adhere to company standards. the bottom line is that you are seeking more than a job. you are seeking a career. that’s what being a customer account representative at rent-a-center is all about. are you all in?

why should you work at rac?

move your career to the center of an industry-leading company. creating opportunity for others is what we’re all about. that’s why we make a point to promote from within. endless growth potential? the chance to work with top brands and top talent? yeah, you can do all that here. and then some.    

do you have what it takes?

·        must be at least 18 years of age

·        high school diploma or ged

·        valid state driver’s license and good driving record

we have thousands of employees. but we take care of them one by one.  

·        how would you like to have sundays off? yes, every sunday.

·        how would you like to make any day a pay day? we offer access to your pay as you need it with dailypay.

·        we offer a comprehensive and competitive benefits package that includes everything from health insurance to a 401(k) and generous paid time off.

·        but you’ll find the real benefits to joining us come from within. everything we do is about enriching people’s lives. yours included. you can work your way to the future you want.

we’ll help you own it

customer account representative

job description

job purpose:

manage rental accounts and meet company account management goals and expectations, by collecting

on past due accounts while adhering to company standards, policies, and procedures. increase store

bor and revenue through sales activities, account management, and providing total customer

satisfaction. accomplish these in a way that is consistent with the rac mission statement.

key responsibilities:

sales:

 greet and assist customers on the sales floor

 obtain new rental orders over the phone and on the sales floor

 complete rental agreements as required

 prospect for new business by telemarketing and distributing print materials

deliveries & pick-ups:

 load truck per policy to protect merchandise

 deliver merchandise to customers as assigned

 install merchandise and instruct on proper use

 pick-up merchandise from customer homes as assigned

 keep vehicles clean and properly maintained as assigned

account management:

 review expired accounts and communicate with the customers to promote timely payments

 maintain accurate records of past due account activity

 complete customer service calls in a timely manner as assigned

 follow all policies and procedures and adhere to all standards

showroom floor:

 maintain the store in rent ready condition

 prepare returned merchandise to be rent ready

 keep sales floor clean and organized

 keep back office and store area neat and organized

job requirements:

 high school diploma or equivalent

 friendly with good communication skills

 good reading, speaking, listening and customer oriented skills

 ability to follow instructions

 pass entry level tests

 valid state driver’s license and good driving record

 heavy lifting and moving

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