Dispatch supervisor - united states, queenstown

More information about this job:
job title : dispatch supervisor

department : dispatchers

reports to : project manager

fsla status : exempt

job summary : responsible to oversee dispatcher supervisors, dispatchers and road supervisors daily route assignments, rescheduling of trips within other routes, monitors proper code usage live for the access-a-ride program. able to work hand-in-hand with an equivalent manager dedicated to all needs of the company.

responsibilities:

manage road and dispatch supervisor's schedules and job daily duties. able to hire and fire. ensuring proper progressive disciplinary steps are taking prior to termination. product and maintain the road observation log. schedule road observations, shadow follow ups and targeted locations/drivers. oversee the dispatch supervisors. approve route extensions, inserts, rescue routes, cut off trips, verify all no show trip, max ride time, customer complaints, etc.. handle and schedule all dispatchers ensuring all scheduled hours are worked and limit overtime. ensure all routes are proactively maintained by dispatchers. ensure all routes are coded accurately. collect daily sns sheets and max ride log per shift. oversee road call reports in pairs matches internal maintenance log live. ensure cut off trips are reviewed and completed daily. follow up with customers who had a late trip, drop off or just a bad day. keep passenger complaints down. ensure all routes return as scheduled. no driver should deviate from their pre-scheduled route. ensure accident files are produced with reports and photos by date in the storage file ensure all police reports are picked up and scanned in storage file. handle all insurance claims, adjuster visits, vehicle photos and follow up ensuring payment for damages. work with artie as needed to accomplish this. handle all accident claims with transubro inc. new driver dispatch orientations, work with safety managers to handle during training. run daily report ensuring otp, no show percentage, falls within our contractual obligations avoiding any possible liquidation fines. run daily failed route reports daily. investigate and respond to all dispatch related email complaints from our contract manager in a timely manner. handle all worker's compensation claims, email follow ups and maintain w/c log. handle fuelman monthly usage report. oversee administrator's log, ensure log matches fuelman report, approve and submit monthly.

qualifications
experience:
• twelve (12) months of experience in a position that required constant interacting with and fulfilling the requests of customers, i.e. call center, retail.
• at least six (6) months of experience directing the work of others, preferably providing guidance on call handling and service / dispatch processes; coordinating the tasks of two (2) or more team members in a call center, service, or retail environment.

education:
• high school diploma, ged, or equivalent
• associates degree preferred

skills:
• available to work flexible hours that may include early mornings, evenings, nights, weekend, and / or holidays.
• demonstrated success in establishing a wide range of business and professional relationships.
• coordinates consistent operations and leadership between all leadership team members.
• demonstrate ability to learn and perform all dispatch and call taking functions at a high level.

credentials/licenses:
• certification as an iaed emd preferred | job description :

working conditions and mental/physical requirements working conditions:
• work is performed primarily in an indoor office call center environment.

physical demands:
• heavy phone and computer use.

mental requirements:
• occasionally: analyzing, judgment.
• frequently:
• constantly: problem solving, decision making, reasoning.

guiding values and behaviors
employee must consistently exhibit our guiding principles:
• patient care - we continually earn the privilege to care for our patients. it is at the forefront of everything we do.
• one team - we respect each other and achieve together what no individual can alone.
• innovation - we are driven to develop solutions that inspire progress.
• vigilance - we will never waver in our commitment to safety and preparedness in the fulfillment of our duties.
• ownership - we are accountable for what we do and take pride in how we do it.
• citizenship - we are dedicated to being good stewards in the communities we serve.

reporting relationships
reports to: communications manager
interrelationships: operations, external agencies

if you have a passion for building a team and helping others grow, have the drive to succeed and the skills to deliver where every second counts, apply today!

eeo statement:
global medical response and its family of companies are an equal opportunity employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

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