Sales support coordinator - united states, jonesboro
ritter communications has been at the forefront of the local communications industry for more than a century. we began providing telephone service in northeast arkansas in 1906. today, ritter communications serves 92 communities and more than 45,000 customers across arkansas, northeast texas, southeast missouri, and west tennessee. the company has grown steadily over the years, expanding rapidly and is now the largest privately-held regional broadband fiber, telecom, video and cloud services provider in the mid-south. ritter invests heavily in the communities it serves by deploying proven, best-in-class infrastructure and technology, while coupling it with a world-class customer focused experience.
general summary:
the sales support coordinator is responsible for assisting the market sales staff by supporting the department in administrative duties. this role is responsible for reviewing several work queues, which includes retention, review and technician.
essential job functions
compiles lists of prospective customers for use as sales leads, based on information from ad inquiries, direct mail responses, business directories, internet web sites, and other sources; makes outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services; consults with potential customers about their applications and presents solutions that meet their needs emphasizing marketable features, pricing options, and credit terms, solicits referrals for potential new prospects and closes web leads; updates and maintains prospect database and opportunity funnel on a daily basis, assuring the managing of the prospect database is accurate and assuring customer orders are fulfilled; ensures customer satisfaction and supports a positive impression of ritter communications; remains knowledgeable of products and services and remains aware of competitors' services, offers, and initiatives; demonstrates strong influencing skills; enters customer work orders at the end of transactions and sets expectations regarding the timeliness and completion of the work orders; focuses on goal achievement and results; travels to customer sites, project areas, business related events, and other ritter communications locations as required; perform all other related duties as assigned.knowledge, skills, and abilities: of telecommunications industry;
knowledge of telecom operations, technology, and equipment;
knowledge of business sales principles and practices;
knowledge of company products and services;
skill in operating various office equipment such as personal computer, various software programs, and telephone systems;
proficient in use of microsoft office applications especially excel, powerpoint, and word;
skill in oral and written communication;
ability to communicate with customers, employees, and various business contacts in a professional and courteous manner;
ability to organize and prioritize multiple work assignments;
ability to pay close attention to detail;
ability to make sound decisions using information at hand;
education and experience: high school diploma or ged and previous experience in an administrative role is required. experience in a sales based environment is a plus. ritter communications is an equal opportunity and affirmative action employer; all qualified applicants will receive consideration for employment without regards to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. we strive to maintain a drug-free workplace. we offer competitive compensation and an outstanding benefits package including health, dental, vision, cancer, accident and life insurance, short-term and long-term disability, 401(k) with company match, flexible spending accounts, free gym membership, company discounts, tuition reimbursement, paid training, paid leave, and much more!
equal opportunity employer/protected veterans/individuals with disabilities
the contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. however, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 cfr 60-1.35(c)
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